Business Operations Manager - People Legal

Cisco; Bengaluru; Hybrid; INR 7,734,000 - 11,601,000; Full time

Job summary

Cisco is seeking a Business Operations Analyst for its Employment Legal team to support multi-regional matters (EMEA & APJC) from London and Sydney.

You will provide operational, analytical, and administrative support to legal counsel, manage case portfolios, track metrics, and help optimize processes using AI and automation.

This role requires strong organization, excellent communication, and discretion handling confidential information, with a Bachelor's degree and 7+ years experience.

Qualifications

• Bachelor's degree with minimum 7 years of relevant professional experience.
• Excellent organizational skills with strong attention to detail.
• Strong written and verbal communication skills with the ability to effectively engage with internal and external stakeholders.
• Proficiency with SaaS applications, business systems, and collaboration tools.
• Ability to work independently, prioritize competing tasks, and manage multiple deadlines in a dynamic environment.
• Strong problem-solving skills with a proactive and solutions-oriented approach.
• Ability to manage sensitive and confidential information with appropriate discretion.

Responsibilities

• Support the management of employment-related legal claims and investigations from inception through resolution, including organizing case files, tracking deadlines, and maintaining accurate documentation.
• Maintain and update systems for case metrics and data tracking, analyze trends, and prepare regular reporting to support strategy and planning.
• Support litigation and legal hold processes, ensuring compliance with discovery obligations and coordinating with stakeholders to identify and preserve relevant information.
• Partner with internal stakeholders across People & Communities, Sales, Business Operations, Finance, and other functions to gather information and documentation relevant to claims, investigations, and letters of demand.
• Support outside counsel management, including tracking legal spend, reviewing invoices, coordinating with counsel, and monitoring adherence to budget guidelines.
• Organize, review, and prepare legal documents, correspondence, reports, and case records, ensuring information is accurate, current, and easily accessible.
• Provide business operations and administrative support, including calendar management, meeting coordination, scheduling, and other activities supporting the People Legal team.
• Identify opportunities to simplify, improve, and automate legal processes and workflows.
• Explore opportunities to use AI and automation to improve case management, reporting, documentation, and operational efficiency.
• Maintain a high level of confidentiality, accuracy, and attention to detail when handling sensitive legal information.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Independent working

Time management

Problem solving

Discretion with confidential info

Education

Bachelor's degree

7+ years experience

Tools

SaaS applications

Business systems

Collaboration tools

Job description

Meet the Team

People Legal is part of Cisco’s global Legal organization, with 450+ Legal and Compliance professionals working together to support the business, navigate complex challenges, and enable transformation. The team serves as a trusted advisor to Cisco, leveraging technology, AI, networking, and collaboration tools to enable efficient and flexible ways of working while also supporting community and pro bono initiatives. The Employment Legal team supports employment-related legal matters across multiple regions and jurisdictions, partnering closely with business and People & Communities stakeholders to manage matters effectively and enable strong legal operations.

Your Impact

As a Business Operations Analyst supporting Employment Legal, you will provide critical operational, analytical, and administrative support to legal counsel in London and Sydney, managing employment-related matters across EMEA and APJC. You will play an important role in managing case portfolios, tracking legal metrics, supporting litigation and legal hold activities, coordinating information across stakeholders, monitoring outside counsel spend, and improving legal processes and workflows. This role provides an opportunity to gain exposure to complex, international employment law matters while working within a dynamic, multi-jurisdictional corporate environment.

You Will

• Support the management of employment-related legal claims and investigations from inception through resolution, including organizing case files, tracking deadlines, and maintaining accurate documentation.
• Maintain and update systems for case metrics and data tracking, analyze trends, and prepare regular reporting to support strategy and planning.
• Support litigation and legal hold processes, ensuring compliance with discovery obligations and coordinating with stakeholders to identify and preserve relevant information.
• Partner with internal stakeholders across People & Communities, Sales, Business Operations, Finance, and other functions to gather information and documentation relevant to claims, investigations, and letters of demand.
• Support outside counsel management, including tracking legal spend, reviewing invoices, coordinating with counsel, and monitoring adherence to budget guidelines.
• Organize, review, and prepare legal documents, correspondence, reports, and case records, ensuring information is accurate, current, and easily accessible.
• Provide business operations and administrative support, including calendar management, meeting coordination, scheduling, and other activities supporting the People Legal team.
• Identify opportunities to simplify, improve, and automate legal processes and workflows.
• Explore opportunities to use AI and automation to improve case management, reporting, documentation, and operational efficiency.
• Maintain a high level of confidentiality, accuracy, and attention to detail when handling sensitive legal information.

Who You’ll Work With

You will collaborate closely with Employment Legal counsel, People & Communities, Legal Operations, Sales, Business Operations, Finance, outside counsel, and other internal stakeholders across the EMEA and APJC regions. You will work particularly closely with legal counsel based in London and Sydney, supporting the management of regional employment matters and related legal operations.

Who You Are

You are a highly organized, detail-oriented, proactive, and resourceful professional who enjoys working in a fast-paced environment and managing multiple priorities. You are comfortable working with confidential information, tracking complex matters and deadlines, analyzing data, and coordinating across multiple stakeholders. You have strong communication and problem-solving skills and can work independently while knowing when to elevate issues appropriately. You are also comfortable adopting new technologies and have an interest in using AI, automation, and digital tools to make processes simpler and more efficient.

Minimum Qualifications

• Bachelor's degree with a minimum of 7 years of relevant professional experience.
• Excellent organizational skills with strong attention to detail.
• Strong written and verbal communication skills with the ability to effectively engage with internal and external stakeholders.
• Proficiency with SaaS applications, business systems, and collaboration tools.
• Ability to work independently, prioritize competing tasks, and manage multiple deadlines in a dynamic environment.
• Strong problem-solving skills with a proactive and solutions-oriented approach.
• Ability to manage sensitive and confidential information with appropriate discretion.

Preferred Qualifications

• Familiarity with legal hold procedures and e-discovery principles.
• Experience in legal case management, including organizing and tracking claims, investigations, deadlines, and case data.
• Experience supporting legal, employment, compliance, or business operations teams.
• Prior paralegal or legal operations experience.
• Experience supporting legal matters across multiple jurisdictions, particularly EMEA and APJC.
• Willingness and ability to use AI and automation to build or manage workflows and improve operational efficiency.
• Experience with legal spend tracking, outside counsel coordination, reporting, or document management is a plus.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.