Business Excellence Specialist

Computacenter; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Computacenter Bangalore is seeking a Life on our team specialist to drive transformation initiatives within Remote Services Operations. You will lead end-to-end technology and process changes for key accounts, track outcomes, and deliver training and documentation to enable operations.

You will work across projects, analyze data for decision-making, and manage stakeholders to ensure successful delivery in a dynamic, global IT services environment.

Qualifications

• Experience in project/change management and risk management is preferred.
• Strong communication, analytical and stakeholder management skills.
• Hands-on experience in project teams across at least 2 projects.

Responsibilities

• End-to-end accountability for implementing a portfolio of technology and process changes for customer accounts using agile, Six Sigma, and Prosci.
• Track project deliverables, outcomes, and realisation of benefits.
• Create training and process documentation and deliver classroom-based training when relevant.
• Produce management reporting on a regular and ad-hoc basis.
• Collaborate cross-functionally to remove obstacles and drive outcomes.
• Identify root causes of blockers and implement remediation activities.
• Manage internal and external stakeholders with evidence-based recommendations.

Skills

Project management

Change management

Stakeholder management

Data analysis

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Business Excellence Specialist Location: IN - Bangalore, IN - Bangalore 24/7 | Job-ID: 218535 | Contract type: Standard | Business Unit: IT Consulting

Life on our team

An opportunity to join Computacenter’s dynamic and rapidly expanding Remote Services Operations. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia: a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market. You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore. This role is for the RSO Ops Excellence Service Line that primarily focuses on driving group led Change & Transformation initiatives for either internal to our organisation’s capability and processes contributing to the customer service delivery. With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies, frameworks, standards, data driven methodical tenets, which will enable you to advance your skills.

What you’ll do:

• End to end accountability for implementation of portfolio of sustainable technology & process changes for respective customer account(s) utilising project, risk, and change management methodologies such as Agile, Six Sigma, & Prosci
• Tracking of project deliverables, outcomes, and benefit realisation
• Enabling the operation by creating training & process documentation (knowledge, self-learning & classroom) and provision of classroom-based training where relevant
• Producing management level reporting on a regular and ad-hoc basis
• Cross functional collaboration to remove obstacles and drive outcomes
• Identifying root cause(s) of and solutions to blockers to success and implementing remediation activities
• Effectively managing internal and external stakeholders with presentation of evidence & recommendations to support data led decision making and challenge the status quo

What you’ll need:

• Great communication and comprehension skills.
• Prior working expertise in Project management/Change management (good to have exposure in Change management and project management methodologies including risk management)
• Hands on experience of working in a project team across minimum 2 projects in any capacity.
• Exposure in Microsoft applications.
• Strong analytical and data driven capabilities with a proactive and problem-solving mindset.
• Excellent interpersonal skills and effective stakeholder management skills, with the ability to work effectively in a dynamic environment.
• Flexible and quick to adapt business changes and willingness to take required actions to get the desired business outcomes.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.Interested in joining a company with a strong sense of community?We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter

Experience Level Mid Level