Business Development Manager

Talent Acquaintance; Lucknow; Vor Ort; INR 280.000 - 420.000; Vollzeit

Zusammenfassung

Talent Acquaintance is seeking a customer support specialist in India to provide technical assistance to customers via phone, email or chat. You will troubleshoot issues and work with internal teams to improve product knowledge and customer satisfaction.

The role emphasizes building strong customer relationships and maintaining up-to-date knowledge of products and services, while adapting quickly to new technologies in a fast-paced environment.

Qualifikationen

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Aufgaben

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Kenntnisse

Technical knowledge

Communication

Multitasking

Problem solving

Customer service tools

Adaptability

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.