Business Development Associate

Nxtwave Disruptive Technologies; Kolhapur District; On-site; INR 3,00,000; Full time

Job summary

An innovative education company in Kolhapur seeks a dedicated professional to support and engage students throughout their learning journey. The role involves guiding students, addressing queries, and facilitating various activities. Ideal candidates possess excellent communication skills and prior experience in mentoring or customer support. This position offers a comprehensive package and a supportive work environment.

Qualifications

• Proficiency in English and regional language Hindi.
• Ability to confidently address and engage a large audience.
• Basic proficiency in spreadsheets, AI tools, and digital platforms.

Responsibilities

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Facilitate exams, campus activities, and admin tasks for smooth operations.
• Encourage student participation in activities and celebrate achievements.
• Manage student support tickets and ensure timely query resolution.

Skills

Good Communication Skills

Public Speaking Skills

Tech Proficiency

Job description

Key Responsibilities

Student & Parent Engagement

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

• Facilitate exams, campus activities, and admin tasks for smooth operations.
as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

• Encourage student participation in activities and celebrate achievements.
• Identify students needing extra support and elevate as needed.

Ensuring Quality & Continuous Improvement

• Manage student support tickets and ensure timely query resolution.
• Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

• Assist in CRM management, data tracking, and process enhancements.
• Work closely with internal teams to implement and test new initiatives.

Must-Have Skills

• Good Communication Skills: Proficiency in English and regional language Hindi
• Public Speaking Skills: Ability to confidently address and engage a large audience.
• Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.

Additional Qualities

• Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
• Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.
• Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments.

Location: Kolhapur

Working Days: 6 days a week ( Monday-Saturday)

Work Timings: 8:00 AM - 5:00 PM

CTC: 3 LPA