Business Change Partner

Cigna Health and Life Insurance Company; Bengaluru; Hybrid; INR 1,500,000 - 2,700,000; Full time

Job summary

The Cigna Group, Bengaluru-based, seeks a Senior Business Change Partner to drive adoption and sustainable change across a dedicated domain. You will work with leaders, HR, communications, agile coaches, and the Strategic Change Team to ensure initiatives are prepared, delivered, and realized.

In this role, you will embed central change frameworks locally, develop local change maturity, and build capability across the organization while blending strategic partnering with hands-on delivery in a

Qualifications

• Bachelor’s degree in a relevant field is required.
• 5+ years of change management experience in a global, complex org.
• Certification such as PROSCI, ADKAR, or equivalent.
• Ability to translate strategy into practical adoption actions.
• Strong stakeholder engagement, influence, and coaching skills.
• Excellent communication and storytelling abilities.
• Deep understanding of Agile delivery and value streams.
• Data-driven with ability to link adoption metrics to outcomes.

Responsibilities

• Act as primary change partner to senior leaders in the assigned area.
• Translate strategy into targeted change interventions and adoption plans.
• Monitor change landscape with adoption metrics and heatmaps.
• Deploy central change frameworks and adapt to business needs.
• Foster a change-ready culture and cross-functional accountability.
• Engage leaders, Change Catalysts, HR, comms, and tech partners.
• Communicate changes with clarity and engagement strategies.
• Provide insights to improve change methods.

Skills

Strategic Business Partnering

Trusted Advisor

Stakeholder Engagement & Influence

Communication & Storytelling

Agile & Ways of Working

Data-Driven & Outcome-Oriented

Collaboration & Cross-Functional Led

Translate Strategy to Adoption Actions

Business Acumen

Education

Bachelor’s degree in a relevant field

PROSCI/ADKAR certification or equivalent

Job description

This is a high-impact role for an experienced change professional who can help leaders turn strategic and operational change into sustainable adoption, stronger business outcomes, and lasting change capability.

The successful candidate will combine strategic advisory skills, hands-on change delivery, strong communication, and proven senior stakeholder engagement.

As the primary change partner for a dedicated business domain, you will work closely with leaders, HR, communications, agile coaches, and the Strategic Change Team to ensure that: Change initiatives are prepared, delivered, adopted, and sustained effectively Central change frameworks, methods, and cultural transformations are embedded locally The business builds self-sustaining change maturity and capability over time The role blends strategic partnering, practical delivery, network activation, and capability building.

The Business Change Partner is part of the IHDS Strategic Change Team, reports to the Strategy Lead, and collaborates with other Business Change Partners aligned to functional areas.

In addition to supporting the assigned business area, each Change Partner will contribute to one or more strategic change streams that build organization-wide capability and enable consistent adoption across IHDS.

Main Responsibilities

Business-Aligned Change Leadership

Act as the primary change partner to senior leaders in the assigned business area, working in tandem with the dedicated agile coach Translate business strategy and priorities into targeted change interventions and adoption plans Align change activity to business outcomes, value realization, and operational impact Coach and support leaders to own and sponsor change effectively

Change Delivery & Adoption

Monitor the functional change landscape using Strategic Change’s change intelligence framework, including heatmaps, adoption metrics, behaviour change, and business outcomes Turn insights into focused support, interventions, and adoption actions Activate Change Catalysts and SME networks to drive local adoption aligned with business priorities

Deployment of Central Change Frameworks

Roll out and embed centrally designed change frameworks, tools, and programmes Translate frameworks into practical, prioritised, business-relevant application Feed business insights and needs back to the Strategic Change Team to continuously improve methods and ways of working

Culture & Ways of Working Transformation

Support the business, together with the dedicated agile coach, to embed continuous value delivery, customer-centricity, and behaviours that reinforce a change-ready, adaptive culture

Stakeholder & Network Activation

Engage senior business leaders, Change Catalysts, SME networks, HR, communications, and technology partners to build shared ownership of change Foster cross-functional accountability so change is led by the business, not dependent on central support

Change Communication & Engagement

Enable leaders to communicate change with clarity, credibility, and impact, aligned to enterprise narratives and business priorities Shape engagement approaches that help employees understand what is changing, why it matters, and how they can contribute

Continuous Improvement & Insight

Use data, feedback, and adoption evidence to assess change effectiveness Provide evidence-based insights on adoption, engagement, and impact Continuously refine the approach to maximise business value and employee experience

Required Competencies

• Core Change Expertise
• Bachelor’s degree in a relevant field
• Minimum five years’ experience in change management, with significant focus on adoption and communication in a global, complex organisation
• Change management certification such as PROSCI, ADKAR, or equivalent professional experience
• Strong end-to-end change management expertise, from strategy through sustained adoption
• Ability to translate strategy into practical adoption actions and embed behavioural and cultural change
• Strategic Business Partnering
• Ability to act as a trusted advisor to senior stakeholders
• Strong business acumen and understanding of operational drivers
• Skilled at linking change activity and metrics to measurable business outcomes
• Stakeholder Engagement & Influence
• Excellent interpersonal and stakeholder management skills, with cultural competence and sensitivity
• Proven ability to influence senior leaders and cross-functional teams
• Experience activating networks such as Change Catalysts, SMEs, and business champions
• Communication & Storytelling
• Strong capability in change communication, engagement strategy, storytelling, and leadership messaging
• Excellent written and verbal communication skills
• Confident presentation, facilitation, and workshop design skills
• Agile & Ways of Working
• Deep understanding of Agile delivery models, product ways of working, sprint cycles, and value streams
• Experience communicating change in complex technology environments
• Ability to integrate change practices into Agile delivery rhythms
• Data-Driven & Outcome-Oriented
• Ability to define, track, and interpret adoption metrics and value-realisation indicators
• Uses insight and evidence to continuously improve change effectiveness
• Collaboration & Cross-Functional Leadership
• Strong experience working across HR, Talent, Learning & Development, Communications, Business, and Technology teams
• Ability to build co-ownership of change across functions and geographies
• Future-Oriented Mindset
• Interest and experience in AI and digital adoption is a plus
• Comfortable working in a hybrid, international, matrix environment

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.