Business Analyst Support, IN Supply Chain - Speed

Amazon Inc.; Bengaluru; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Amazon Inc. is hiring a Business Analyst Support in Bengaluru to drive speed improvements across India''s fulfilment network. You will monitor key speed metrics, coordinate First/Middle/Last Mile teams, and analyze root causes to recommend corrective actions.

The role requires strong data analytics, Excel/SQL skills, and the ability to navigate ambiguity while delivering clear, actionable insights for leadership and operations partners. This is a full-time, on-site position based in Bengaluru.

Qualifications

• 1+ years of data analytics or automation experience.
• Bachelor's degree in a relevant field.
• Knowledge of data pipelining and extraction using SQL.
• Proficient in SQL and Excel at a moderate or advanced level.
• Experience with data mining tools like SQL, SAS, SPSS, or similar.

Responsibilities

• Drive daily execution of speed improvement initiatives across India's fulfillment network.
• Lead cross-functional coordination between First Mile, Middle Mile, and Last Mile teams.
• Analyze root causes of speed degradation and develop corrective action plans.
• Manage capacity planning and resource allocation supporting speed objectives.
• Partner with FC operations, transportation, and planning teams to resolve bottlenecks.
• Generate performance reports and dashboards for leadership review.
• Identify process improvement opportunities to reduce transit time variability.
• Escalate critical issues and communicate operational challenges to senior stakeholders.

Skills

Excel

SQL/ETL

Data visualization

Ambiguity handling

Problem solving

Process design

Influence without authority

Stakeholder mgmt

Analytical skills

Education

Bachelor's degree

Tools

QuickSight

Tableau

SQL

SAS

SPSS

Job description

Business Analyst Support, IN Supply Chain - Speed

• Technical skills – Proficiency in Microsoft Excel, Statistical analysis tools and techniques, and SQL/ETL
• Experience with data visualization using QuickSight, Tableau, or similar tools
• Experience defining requirements and using data and metrics to draw business insights
• You should be able to deal with a high degree of ambiguity
• You should be able to take a complex problem and break it down to smaller digestible chunks
• You should be able to define a logical and step by step approach to achieving a lofty goal
• You should be comfortable with processes and process design/analysis
• You should have the ability to influence without authority and do so by using data and facts
• You should be able to deal with varied stakeholders and earn their trust.
• Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem

Ability to navigate ambiguity and drive clarity for the team in evolving situations.

Key job responsibilities

• Drive daily execution of speed improvement initiatives across India's fulfillment network, monitoring 0D/1D/2D GVS metrics to meet customer promises.
• Lead cross-functional coordination between First Mile, Middle Mile, and Last Mile teams for program delivery.
• Analyze root causes of speed degradation and develop corrective action plans.
• Manage capacity planning and resource allocation supporting speed objectives.
• Partner with FC operations, transportation, and planning teams to resolve operational bottlenecks.
• Generate performance reports and dashboards for leadership review.
• Identify process improvement opportunities to reduce transit time variability.
• Escalate critical issues and communicate operational challenges to senior stakeholders.

About the team

Your morning starts reviewing overnight delivery performance dashboards, identifying speed metric deviations across the network. You join the daily operations call with field ops to address capacity constraints and transit time delays. Mid-morning involves analyzing root causes for yesterday's speed drops in specific regions, coordinating with Last Mile partners on corrective actions. Afternoon is spent in cross-functional meetings planning next week's peak volume strategy and updating speed program trackers. You conduct a deep dive on persistent bottlenecks with your team, then prepare executive updates on weekly performance trends. Evening wraps with stakeholder emails and planning tomorrow's priorities.

Basic Qualifications

• 1+ years of data analytics or automation experience
• Bachelor's degree
• Knowledge of data pipelining and extraction using SQL
• Knowledge of SQL and Excel at a moderate or advanced level
• Experience with data mining tools like SQL, SAS, SPSS, or similar

Preferred Qualifications

• 1+ years of capacity planning, operations planning, business analysis or similar experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.