Business Analyst - Payments Operations

Amazon India Limited; Bengaluru; On-site; INR 2,100,000 - 2,600,000; Full time

Job summary

Amazon India Limited in Bengaluru is seeking a Senior Business Analyst for Amazon Pay to automate dashboards, monitor key success metrics, and manage weekly business reviews. The role focuses on extracting actionable insights from data and shaping solutions with Amazon Pay teams.

You will build expertise across data marts, perform advanced analyses, identify trends, and present findings clearly. Proficiency in VBA and automation tools is highly valued as you scale processes and improve decision

Qualifications

• Bachelor's degree required.
• Experience in capacity planning, operations planning, business analysis or similar.

Responsibilities

• Understanding drivers, impacts, and key influences in the BizOps Domain.
• Partnering with the business team to create KPIs and measurement methodologies.
• Translating data into actionable insights for stakeholders.
• Automate reporting for weekly business metrics and scale ad-hoc analyses.
• Perform complex data analysis (root cause deep dives, correlations, regressions, simulations, and optimization).
• Build infrastructure and maintenance strategy for internal datasets to support swift analysis.

Skills

Data analysis

Automation

VBA

Dashboard automation

Education

Bachelor's degree

Tools

VBA

Automation tools

Job description

Business Analyst, Amazon Pay

About Amazon:

As one of the largest e-commerce companies in the world, Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, convenience store payment, netbanking, digital cash, cash on delivery and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.in. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. Payments owns and maintains the software platform which processes 20+ payment methods worldwide. The Business Operations team owns the Process and Policy definition, policy implementation and roll out as well as process monitoring and automation. This team defines policies which are adhered to be internal clients like such as Product/Business, Customer Service, Finance, Accounting, Compliance, and Fraud as well as third party partners and banks relied upon to process payments.

About the role:

Working in a dynamic environment, you will be responsible for automating dashboards, monitoring key success metrics, managing WBR reports, identifying problem areas and business challenges and collaboratively shaping solutions with Amazon Pay teams to help optimize on the platform. The successful candidate has a passion for extracting actionable insights from data. The candidate needs to innovate, and quickly become a subject matter expert to assess business performance across different Amazon Pay areas. The candidate should have significant experience working with automation, analyzing data, identifying trends, extracting conclusions, and presenting findings in a simple and clear manner using data across various data marts, and align focus on Amazon’s strategic needs. The candidate should enjoy problem solving and is proficient in VBA and other automation tools.

Key job responsibilities

• Understanding drivers, impacts, and key influences in the BizOps Domain.
• Partnering with the business team to create key performance indicators and new methodologies for measurement.
• Translating data into actionable insights for the stakeholders.
• Automate reporting for weekly business metrics, identify areas of opportunity to automate and scale ad-hoc analyses.
• You will perform complex data analysis (root cause deep dives, correlations, regressions, simulations, and optimization) to identify different opportunities to reduce process gaps.
• You will build infrastructure and implement maintenance strategy for internal datasets to support swift analysis to answer critical business questions.

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• Experience in capacity planning, operations planning, business analysis or similar

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Experience Level Senior Level