Business Analyst , NCC- Remedy

Amazon Inc.; Hyderabad; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Amazon Inc. in Hyderabad is seeking a data-driven analytics professional to develop domain expertise, deploy data visualizations and provide analytical solutions that inform customer engagement on a global scale.

You will retrieve data from multiple sources, build dashboards, collaborate with product, operations and finance teams, and clearly communicate insights to stakeholders to drive informed decisions.

Qualifications

• 1+ years of tax, finance or a related analytical field experience
• 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Responsibilities

• Understand the various operations across the team.
• Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
• Execute high impact mitigation actions using various tools.
• Work closely with product teams and align them with respect to your focus area.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
• Suggest changes for improvement of processes and amend SOP's once they are approved.
• Plan and execute the identified projects by working with various teams.
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.

Skills

Excel

Tableau

SQL

ETL

Education

Bachelor's degree or equivalent

Job description

Are you driven by the desire to create and execute solutions that truly put customers first and make a global impact? Do you like to dive deep to understand problems? Imagine collaborating with diverse teams from around the world, bringing unique perspectives together to drive meaningful change? If so, the NCC- Remedy team is looking for a highly skilled and motivated individual who can develop and apply domain/process expertise, deploy data visualization, manage stakeholders and provide analytical solutions to answer queries. This is YOUR opportunity to be a vital part of a dynamic team, shaping the future of customer engagement on a global scale.

Key job responsibilities

• Understand the various operations across the team.
• Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
• Execute high impact mitigation actions using various tools.
• Work closely with product teams and align them with respect to your focus area.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
• Suggest changes for improvement of processes and amend SOP's once they are approved.
• Plan and execute the identified projects by working with various teams.
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.

Basic Qualifications

• 1+ years of tax, finance or a related analytical field experience
• 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Preferred Qualifications

• Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
• Experience using very large datasets
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.