BUSINESS ANALYST L5

Wipro; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro in Bengaluru seeks a seasoned Delivery/Business Analyst to bridge the gap between the customer and the delivery team. You will gather and analyze customer requirements, articulate them to engineers and architects, and ensure the proposed solutions address both stated and unstated needs.

You will engage with client partners on RFPs/RFIs, define scope, and coordinate cross-functional teams to deliver timely, high-quality responses.

Qualifications

• Experience gathering and detailing customer requirements for complex solutions.
• Ability to interface with client engagement partners to understand RFP/RFI requirements.
• Proven track record in coordinating delivery teams to design and propose solutions.

Responsibilities

• Engage with client engagement partners to understand RFP/RFI requirements and articulate to delivery teams.
• Detail scope, functional and non-functional requirements, and features to capture stated and unstated customer needs.
• Create workflow diagrams, research, and write specifications; liaise with PMs, pre-sales, tech leads, and architects to respond to RFPs/RFIs.
• Communicate financial and operational impact of changes; maintain customer relationships for better value.
• Provide feedback to delivery teams to ensure proposed solutions meet customer needs; support QA and testing activities.
• Define project milestones and drive delivery plans with the principal consultant; ensure timely, quality deliverables.
• Build domain expertise and contribute to knowledge repository; write whitepapers and identify reusable components for proposals.

Skills

Stakeholder management

Requirements gathering

RFP/RFI analysis

Workflow design

Communication

Project coordination

Delivery liaison

Documentation

Job description

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

Job description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

Do

1. Customer requirements gathering and engagement

• Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
• Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
• Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/ prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

2.Engage with delivery team to ensure right solution is proposed to the customer

a.Periodic cadence with delivery team to:

• Provide them with customer feedback/ inputs on the proposed solution
• Review the test cases to check 100% coverage of customer requirements
• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyse the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications
• Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

b.Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time

3.Build domain expertise and contribute to knowledge repository

• Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
• Write whitepapers/ research papers, point of views and share with the consulting community at large
• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Deliver

No.Performance ParameterMeasure1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter

Mandatory Skills: Retail Banking
.

Experience: 8-10 Years
.

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