Business Analyst – AI Projects & Client Success

SoulPage IT Solutions; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Soulpage IT Solutions in Hyderabad is seeking a proactive Business Analyst for AI projects and client success. You will own the full lifecycle from requirements to delivery, bridging clients and technical teams to ensure project outcomes and opportunities for upselling.

The role combines business analysis, AI project understanding, coordination, client relationships, and business development across enterprise SaaS projects. Collaboration with cross-functional teams is essential for success.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• MBA is an added advantage.
• 3–7 years as a Business Analyst, Project Coordinator, or Client Success Manager.
• Experience with AI/ML, SaaS, or enterprise software projects.
• Exposure to Generative AI or data analytics projects is highly desirable.
• Experience interacting with international clients is preferred.

Responsibilities

• Conduct client meetings to understand business challenges, objectives, and functional requirements.
• Prepare BRDs, FRDs, user stories, workflows, wireframes, and acceptance criteria.
• Translate business requirements into technical specs for engineering and data science teams.
• Coordinate end-to-end execution of AI/ML and software development projects.
• Track milestones, timelines, risks, and deliverables; ensure timely delivery and quality.
• Support UAT, production rollout, and post-deployment activities.
• Manage client relationships and expectation across project lifecycle.
• Identify opportunities for upselling and cross-selling AI solutions.

Skills

Requirement Gathering

BRD FRD Prep

User Stories

Process Mapping

UML Workflow

Gap Analysis

Wireframing

Sprint Planning

Stakeholder Management

Project Coordination

Delivery Tracking

Prompt Engineering

Client Engagement

Negotiation

Education

Bachelors in Engineering/CS/IT

MBA

Tools

Jira

Confluence

Microsoft Office

Google Workspace

Job description

Business Analyst – AI Projects & Client Success - Soulpage IT Solutions

• Business Analyst – AI Projects & Client Success

July 7, 2026

Role: Business Analyst – AI Projects & Client Success

Employment Type : Full-time

Location: Hyderabad (Work From Office)

Work Experience: 2–4 years

About the Role

We are looking for a proactive and customer-focused Business Analyst who can own the complete lifecycle of AI and software development projects—from requirement gathering to successful delivery. The ideal candidate will bridge the gap between clients and technical teams, ensuring project success while identifying opportunities to grow existing client accounts through upselling and cross-selling.

This role requires a combination of business analysis, AI project understanding, project coordination, client relationship management, and business development skills.

Key Responsibilities

Project Discovery & Business Analysis

Conduct client meetings to understand business challenges, objectives, and functional requirements.

Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, workflows, wireframes, and acceptance criteria.

Analyze business processes and recommend AI-driven automation and digital transformation solutions.

Translate business requirements into clear technical specifications for engineering and data science teams.

AI Project Delivery

Coordinate end-to-end execution of AI/ML and software development projects.

Work closely with Product Managers, Data Scientists, ML Engineers, Developers, QA, and DevOps teams.

Track project milestones, timelines, dependencies, risks, and deliverables.

Ensure timely project delivery with high quality and customer satisfaction.

Support UAT, production rollout, and post-deployment activities.

Monitor project progress and proactively resolve delivery bottlenecks.

Understand AI/ML concepts including Generative AI & LLMs

Collaborate with technical teams to propose appropriate AI solutions based on client requirements.

Stay updated with emerging AI technologies and industry trends.

Client Relationship Management

Act as the primary point of contact for assigned clients.

Conduct regular project review meetings and provide status updates.

Build long-term relationships with stakeholders.

Ensure excellent customer experience throughout project execution.

Handle change requests, scope discussions, and expectation management.

Work closely with engineering, pre-sales, and leadership to align client expectations with delivery reality.

Provide market and client feedback to help shape service offerings and product direction.

Business Development (Existing Accounts)

Identify opportunities for upselling and cross-selling AI solutions and technology services.

Understand clients’ evolving business needs and propose additional solutions.

Prepare proposals, effort estimations, presentations, and solution documents.

Work closely with leadership during proposal submissions and client presentations.

Documentation & Process Management

Maintain project documentation and knowledge repositories.

Prepare meeting minutes, project plans, requirement documents, and status reports.

Create process flows, use cases, and business process documentation.

Ensure adherence to project management best practices.

Required Skills

Business Analysis

Requirement Gathering

BRD / FRD Preparation

User Stories

Process Mapping

UML / Workflow Diagrams

Gap Analysis

Wireframing (Preferred)

Project Management

Sprint Planning

Stakeholder Management

Project Coordination

Delivery Tracking

AI & Technology Understanding

Basic understanding of AI/ML lifecycle

Prompt Engineering (Preferred)

Client Management

Excellent communication and presentation skills

Client engagement and relationship management

Negotiation and expectation management

Strong problem-solving and analytical skills

Tools

Jira

Confluence

Microsoft Office

Google Workspace

Qualifications

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.

MBA is an added advantage.

Preferred Experience

3–7 years as a Business Analyst, Project Coordinator, or Client Success Manager.

Experience working with AI/ML, SaaS, or enterprise software projects.

Exposure to Generative AI or data analytics projects is highly desirable.

Experience interacting with international clients is preferred.

Success Metrics

Requirement quality and documentation accuracy

Project delivery success rate

Upselling and cross-selling revenue from existing accounts

Process improvement initiatives

Why Join Us?

Work on cutting-edge AI and Generative AI projects.

Collaborate with experienced AI engineers and product teams.

Opportunity to work directly with global clients.

Exposure to enterprise AI implementations across multiple industries.

Fast-paced environment with excellent learning and career growth opportunities.