Role & responsibilities
- Understand team workflows and develop a deep grasp of their processes and performance drivers.
- Define, monitor, and report on quality and efficiency metrics.
- Track performance trends and highlight areas for improvement.
- Prepare dashboards, weekly/monthly reports, and management summaries.
- Identify process bottlenecks and recommend actionable improvements.
- Partner with cross-functional leaders to implement and monitor process changes.
- Present findings and insights clearly using visuals and concise storytelling.
Qualifications
- Bachelors degree in Business, Economics, Engineering, or a related field.
- 14 years of experience in a fast-paced environment such as a startup, consulting firm, or financial services company.
- Advanced Excel or Google Sheets skills (5/5 level) strong with formulas, formatting, and manual data manipulation.
- Proven ability to draw insights from data and communicate them effectively.Excellent organizational and analytical skills; comfortable managing multiple priorities.
- Clear, confident communicator — able to work closely with both leadership and operations teams.
No requirement for technical coding (SQL, Python, etc.), though comfort with data handling is essential.
Preferred candidate profile
- Strong attention to detail and problem-solving orientation.
- Enjoys working in dynamic environments and adapting to new challenges.
Curious, proactive, and eager to learn business operations end-to-end.