Business Analyst

Sapiens; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Sapiens is seeking a skilled Business Analyst to join our Bangalore team. The role focuses on end-to-end functional leadership for North America insurance projects and requires strong domain knowledge in Property & Casualty Insurance.

Located in Bengaluru with a hybrid work model combining remote and in-office work, you will engage with customers and technical teams to ensure high-quality solutions and effective configuration, testing, and delivery.

Qualifications

• 5–6 years of experience conducting business analysis.
• Strong knowledge of Property & Casualty (P&C) insurance domain.

Responsibilities

• Lead end-to-end functional analysis for projects; ensure cross-domain alignment.
• Gather, document and refine requirements and functional designs with business and tech teams.
• Collaborate with UI/configuration teams to map requirements to configurations.
• Support testing: UAT, integration testing, and defect triage.
• Participate in SDLC activities from scoping to deployment and support.
• Run sprint planning and track progress using Jira.

Skills

Business Analysis

P&C Insurance

Client facing

SDLC

JIRA

Tools

JIRA

Job description

Sapiens is on the lookout for a Business Analyst to become a key player in our Bangalore team. If you're a seasoned Business Analyst pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

The position will be part of Sapiens Property & Casualty Insurance for North America division, for more information about it, click here : https://sapiens.com/property-and-casualty-commercial-and-personal-lines/

Role Summary

The Business Analyst is responsible for end-to-end functional leadership for projects, ensuring cross-domain alignment and overall solution quality while acting as a trusted advisor to customers as well as technical teams.

Primary Responsibilities

• Knowledgeable of North American Insurance platform products
• Participate in all phases of SDLC from requirements and scoping through deployment and assist in the resolution of issues
• Consult with internal and customer business and technical staff to understand requirements and functional designs; participate in development of documentation artifacts
• Document project requirements using Project Best practices
  • Work with UI owners to support configuration in line with business processes, standards, navigation requirements, etc.
  • Work with developers to support configuration (actions, interfaces, etc.) necessary to integrate with other applications and services
  • Support integration and user acceptance testing of customer solutions
• Sprint Planning Activities using JIRA (Atlassian)
• Collaborate with Project and Configuration teams on analysis, design, best practices, consistency within projects and across projects
• Work independently and as part of team implementing requirements
• Support triage, investigation and debugging of issues and defects
• Escalate gaps and/or issues to Project Manager and collaborate to resolve

Other Key Activities Include

• Support integration and user acceptance testing of defect fixes, enhancements and on-going releases
• Develop and maintain client and internal staff configuration related documentation
• Participate in spec review meetings; function as configuration SME for assigned enhancements
  • Document configuration changes associated with assigned enhancements
  • Provide support for QA for setting up Test Cases and Regression Testing
  • Work with Architecture and Development teams as needed for clarifications, impact analysis, documentation updates, etc.
• Demo set up for Coresuite Products

Specialty: P&C Insurance Claims Knowledge

• Preferred working knowledge with claims processing systems as both a Claims adjuster and a Claims BA
• Claim System to/from Policy System interface understanding of the relationship and process
• Understanding of typical interfaces for claims processes

OR

• Experience and understanding of Payment Methods, Collection Methods and overall Billing Cycle Management
• Robust understanding of common integration point for incoming and outgoing files.
• Understanding of General Ledger reporting of Cash/Collections, Accounts Receivable/Payable & Premium Accounting
• Understanding of Digital tools and interfaces for Consumer access
• Disbursement Processing understanding for Refunds and Commissions
• Understanding of Commission Processing and the various methods utilized

Qualifications

• 5 - 6 years of experience conducting business analysis
• Property and Casualty (P&C) Insurance background – understand policy, billing, and claims, understand the foundations of P&C Insurance
• Experience with configurable enterprise systems
• Client facing experience exposure is preferred
• Strong communication skills – ability to clearly articulate requirements
• Strong hands‑on approach, analytical and problem‑solving skills

AI-Related Expectations

• Use LLM/AI tools for requirements analysis, documentation, and process mapping.
• Validate AI-generated outputs for correctness, bias, hallucination, and business rule alignment.
• Use AI for SQL generation, test data creation, scenario expansion, and analytical insights.
• Adhere to responsible AI governance, privacy, and validation disciplines.

SaaS & Cloud Awareness

• Understanding of SaaS delivery models, including:
  • Configuration driven releases
  • Environment based deployments (Dev / Test / UAT / Prod)
  • Multi‑tenant considerations
• Familiarity with cloud concepts such as scalability, configuration over customization, and continuous delivery

Preferred

• Experience with web-based applications , Familiarity with XML, XSLT, HTML,
• Strong technical acumen. Working knowledge of policy administration software and systems; full understanding of policy lifecycle

About Sapiens

Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platformto over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.

For More information visit us on www.sapiens.com .

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.