Business Advisory Analyst

Accenture; Hyderabad; On-site; INR 420,000 - 780,000; Full time

Job summary

Accenture is seeking a Business Advisory Analyst to support our Customer Operations IT Troubleshooting. You will resolve customer queries, manage escalations and complaints, and ensure fault closure within SLA.

You will contribute to transforming support into a value-generating differentiator through thoughtful problem solving and process improvements. Aligned with the Customer Support vertical, you will work independently, demonstrate accountability, and maintain high-quality outputs.

Qualifications

• Understanding priority or severity frameworks and classification schemas.
• Experience in QA testing, triage, bug reproduction, or labeling workflows.
• Understanding GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools.

Responsibilities

• Align with our Customer Support vertical to resolve queries, handle escalations and complaints within SLA.
• Close faults and complaints within SLA.
• Transform customer problem resolution into a value-generating service.
• Provide coaching and guidance to handling customers and stakeholders.

Skills

Customer support

QA testing

GenAI concepts

Communication skills

Education

Any Graduation

Tools

Jira

ServiceNow

Job description

Skill required:

Next Generation Customer Operations - IT Troubleshooting

Designation:

Business Advisory Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• A form of technology problem solving, often applied to repair failed products or processes on a machine or a system.

What are we looking for?

• Self-motivated to work independently with minimal supervision?
• Strong work ethic taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
• Excellent time management skills ability to proactively and independently manage workload and targets
• Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing recognizing the audience and communicating appropriately?
• Minimum?2?years of experience in customer support

Roles and Responsibilities:

• Understanding of priority or severity frameworks and classification schemas.
• Experience in QA testing, triage, bug reproduction, or labeling workflows.
• Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
• Provide quality customer service to our end users, which drives customer experience and key metrics that will be measured for accuracy and timeliness
• Assist?agents with questions and best practices provide coaching and guidance to handling customers, resolving queries and fostering a positive customer client and internal stakeholder relationship
• Innovate Identify and recommend process improvements?
• Maintains an awareness of the client s business operational activities and processes.
• Communicate?relevant information to Team Leads and elevate issues or complex delivery items
• Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling or annotation user interfaces.

Any Graduation

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