Bus & Technology Delivery Analyst

Accenture; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture in Hyderabad is seeking a Bus & Technology Delivery Analyst focused on Marketing Operations and Campaign Management. You will balance marketing complexity with resources and drive performance through data, content services, and digital marketing initiatives.

Responsibilities include planning, executing, tracking and analyzing direct campaigns, collaborating with cross-functional teams, ensuring timely delivery, and delivering excellent customer outcomes.

Qualifications

• Troubleshooting and customer service or technical support experience (chat & phone).
• Good understanding of HTML, CSS & JavaScript.
• Basic knowledge of Google office tools or equivalent (Docs, Sheets, Slides, Gmail).
• Good understanding of Digital Marketing domain.

Responsibilities

• Focus on delivering key results like customer satisfaction, first time resolution, efficiency and quality metrics.
• Demonstrate ownership and provide excellent customer service over email and chat.
• Identify and escalate areas for operational improvement and work at a fast pace.
• Resolve end-user issues using innovative techniques and conduct root cause analyses.
• Communicate effectively to build strong client relationships across cultures.

Skills

Marketing operations

Campaign management

HTML

CSS

JavaScript

Education

Any Graduation

Job description

Skill required: Marketing Operations - Campaign Management

Designation: Bus & Technology Delivery Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Help balance increased marketing complexity and diminishing marketing resources.
• Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
• Role requires Digital Marketing Ads Promotion creation design
• The planning, executing, tracking and analysis of direct marketing campaigns.
• These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for?

• 2-5 Years of Experience in Troubleshooting and Customer Service or Technical Support environment (Chat & Phone)
• Good understanding of HTML, CSS & JavaScript
• Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)
• Good understanding of Digital Marketing domain
• Knowledge on any of the Ad Servers would be an additional benefit

Roles and Responsibilities:

• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
• Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat
• Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and or improvement and working at a fast pace
• Solve end users issues using innovative techniques identifying efficiency gains and conducting root cause analyses
• Be an Incredible Communicator: Able to interpret queries of the end user and address end users requests or concerns in a timely manner with an aptitude for building strong client relationships
• Ability to adapt and adjust communication style when dealing with customers with different cultures and practises Any Graduation

Any Graduation

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.