Branch Relationship Manager-Rural

IDFC FIRST Bank; Bengaluru; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading banking institution seeks a Branch Relationship Manager-Rural in Bengaluru, Karnataka. The role involves deepening relationships within rural banking, ensuring exceptional service, and managing customer accounts. Ideal candidates should possess at least 2 years of relevant branch banking experience and a strong focus on customer service. The position demands proactive engagement with clients, ensuring account compliance, and driving business growth through relationship management. Candidates should be passionate about community development and customer satisfaction.

Qualifications

• 2 years & above relevant branch banking experience.
• Deep understanding of rural banking products and customer needs.

Responsibilities

• Contribute to penetration of liabilities business in rural markets.
• Ensure maintenance of Average Monthly Balance for mapped customers.
• Deepen relationships with existing branch customers.
• Complete account opening formalities with KYC adherence.
• Engage customers with mobile/net banking and deposit activations.
• Resolve customer queries efficiently.

Skills

Customer service excellence

Relationship management

Lead generation

Education

Graduation: Any Graduate

Job description

Job Requirements

Role/Job Title: Branch Relationship Manager-Rural

Function/Department: Rural Banking

Job Purpose

The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer is responsible for understanding the client needs and working with customers to help them make the right decisions with their accounts. The role bearer must maintain updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries as well as developing new relationships with prospective clients. This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives.

Roles & Responsibilities

• Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer.
• Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent.
• Deepen the relationship with existing customers of the branch.
• Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory)
• Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation)
• Ensuring account usage & constantly maintaining health of account.
• Ensure superior customer service to capture larger wallet share of population.
• Execute resolution of customer queries and issues.
• Recommend process changes in order to improve service efficiency and quality across the branch network.
• Provide support for implementation of livelihood advancement and community development initiatives.

Education Qualification

Graduation: Any Graduate

Experience

2 years & above relevant branch banking experience.