Branch Manager | RBL Bank | Urgently Hiring

RBL Bank; Mahesana, Vadodara; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading banking institution located in Mahesana seeks a candidate to oversee branch operations, ensure customer service excellence, and achieve sales growth across various product lines. The ideal candidate will have a background in banking, strong sales skills, and a commitment to customer satisfaction. If you are driven and have experience in the banking sector, consider applying for this position.

Qualifications

• Experience in banking operations and sales.
• Strong communication and interpersonal skills.
• Ability to manage branch relationships and ensure customer satisfaction.

Responsibilities

• Execute and monitor branch operations and administration.
• Achieve incremental sales targets for various products.
• Conduct daily meetings for planning and productivity.

Skills

Customer service skills

Sales planning

Relationship management

Market analysis

Job description

Branch Locations: Mehsana & Vadodara

Objective:

Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives.

Principal Accountabilities Sales & Business Development:

• Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)
• Prepare and monitor Sales plan for the branch
• Build a healthy asset and liability book.
• Increase market share in the catchment area (3 to 5 kms radius)

Major Activities Sales & Business Development:

1. Sales Planning :

• Prepare and track product wise - liabilities, assets & fee AOP for the full financial year.
• Commerce and catchment mapping
• Prepare and review monthly activity calendar of outbound activities of BSM / JO
• Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews.
• Review all employees in branch quarterly.
• Review productivity of BSMs / BOMs/ JOs on a weekly basis.

1. Review and handhold BOMs & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis.
2. Conduct Daily Morning Huddles to discuss daily plan and agenda for employees.
3. Ensure proper on-boarding of all new customers acquired.
4. Sale of 3 products per customer within 90 days of account opening.
5. Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation.
6. Maintain quality of customer acquisition through sourcing mix and on-boarding process.
7. Monitoring DSRs on a regular basis.
8. Lead management proper assignment and closure of leads.
9. Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch.

Principal Accountabilities Customer Service :

1. Manage Key Branch Relationships
2. Ensure Wait Time within permissible limits as per segmental service approach
3. Achievement of branch Customer Service Scores target
4. Nil Critical Requests at branch
5. Nil Escalations at branch and complaint handling

If interested share your cv on [e-mail] or refer it someone.