Branch Manager

Muthoot Fincorp Limited; Tirunelveli; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Limited invites applications for Branch Manager to lead daily operations, drive customer relationships and market growth in Tamil Nadu. The role requires strong leadership, risk awareness and hands-on coaching of a sales and service team to achieve branch targets.

The successful candidate will coordinate with departments, ensure compliance with policies, oversee cash handling and receivables, and deliver customer delight through proactive service and market intelligence.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
• Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and uphold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable
• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.
• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English

Job description

Branch Manager Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

Result Orientation

Customer Service & Retention Focus

Planning & Forecasting Skills

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills – Proficiency in local language and English