Branch Manager

Vistaar Finance; Gorebala camp; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Vistaar Financial Services Private Limited is seeking a Manager to lead a team of Customer Relationship Officers (CROs) and coordinate with channels across rural and semi-urban locations. The role focuses on achieving monthly targets, ensuring the right product mix, and maintaining quality customer relationships.

You will own branch activities, drive marketing and alternate-channel initiatives, mentor CROs, participate in hiring, and uphold integrity and transparency in every process to sustain

Qualifications

• Minimum 3 years experience in banks/MFI/NBFC lending.
• Experience in leading CRO teams and managing alternate channels.
• Strong coordination among credit, operations, IT.
• Ownership of branch activities, marketing drives, branding.
• Training CROs on product features and procedures.
• Participation in hiring CROs with senior officials.
• Integrity and transparency in execution.

Responsibilities

• Achieve monthly targets with team support.
• Continual generation of business through CROs and alternate channels.
• Maintain healthy product ratio with nil delinquency.
• Contain overdue with proactive measures.
• Conduct daily huddle with CROs, CM and Ops to discuss strategy.
• Ensure timely login by CROs to keep business flowing.
• Inspect collateral and ensure proper documentation and verification.
• Take additional responsibilities as required to deliver results.

Skills

Team Leadership

Stakeholder Coordination

Strategic Planning

Customer Relationship

Performance Tracking

Branch Operations

Education

3+ years banking lending experience

Job description

Sourcing business through a team of dedicated Customer Relationship Officers (CRO) and alternate channels as designed by the Company at the rural/semi urban locations across different states of the country and maintaining healthy portfolio with right product mix.

Managerial Responsibilities

• Leading/managing the team members/customer relationship officers to achieve the business target numbers on monthly basis with right product mix and good customer quality
• Coordination among different team such as credit, operations, IT etc. in order to complete the task without any hindrances
• Taking ownership of the branch and its activities including marketing drives, branding and promotion, alternate channel activities
• Strengthening alternate channels to enhance the business potential.
• Updating/training the CROs about changes in the product features or any changes in the procedure on regular interval.
• To be part of hiring process of capable and dedicated CROs along with the higher officials in order to strengthen the human resource position of the company and thereby ensuring continuous business cycle.
• Execution of task with complete integrity and transparency

Functional Responsibilities

• Achieving the given target within time limits by supporting team members
• Continuous generation of business through CRO with healthy mix of different products. New alternate channels and products would be informed to the branch Managers accordingly.
• Maintaining healthy product ratio with nil delinquency
• Containing over dues with proactive measures
• Conducting daily huddle meeting in the first hour with CROs, CM and Ops to discuss the business strategy, sharing of different ideas, solve/attend any issues with overall objective of achieving team spirit and business.
• Ensuring timely and regular log in by the respective CROs in order to keep the business flowing on continuous basis.
• Conducting PPD, PD with utmost sincerity and agility to decide the genuine requirement/capacity of the borrower and timely delivery of the results.
• Ensuring creation of mortgage wherever applicable on a timely basis and with proper verification and papers to be in order with respect to the legal opinion given by the empanelled advocate.
• Monitoring the portfolio regularly in order to contain any delinquency symptoms in the initial stage by meeting such clients with proactive measures.
• Sincere and dedicated effort to collect/ recover overdue amount from the respective clients on regular basis and support to recovery team as and when required.
• Inspection of collateral properties as a part of sanction process and also on regular interval after disbursement as a part of monitoring.
• Taking any additional responsibility as and when it is required with focus on deliverables.

Experience

Minimum experience of 3 years in in banks/MFI/NBFC lending.

Functional Competencies

• Building partnerships and coordination among different stake holders such as filed officers, customers and team members to facilitate the accomplishment of work goals.
• Mentoring field officers by providing guidance and feedback to help them realize their fullest potential and in turn improving the performance
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to take action consistent with principles and goals of the organization
• Manages cash vault/cash for the branch