Branch Manager

Ujjivan Small Finance Bank; Dahod, Ahmedabad District, Gandhinagar; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A prominent small finance institution in Dahod is seeking a Branch Manager to oversee operations, manage staff, and implement marketing strategies. The ideal candidate will have extensive experience in branch banking, a proven track record of achieving sales targets, and strong compliance knowledge. Responsibilities include driving business growth, maintaining high customer service standards, and ensuring adherence to banking regulations. This role offers competitive benefits and the opportunity to make a significant impact in the community.

Benefits

Competitive salary

Health benefits

Employee training programs

Qualifications

• Minimum of 5 years of experience in branch banking or financial services.
• Proven track record in achieving sales targets and managing teams.
• Strong understanding of compliance and regulatory requirements in banking.

Responsibilities

• Implement marketing strategies to strengthen the brand.
• Drive business targets for liabilities at the branch.
• Oversee branch operations and cash management.

Skills

Customer Service

Team Management

Sales Environment Management

Compliance Adherence

Financial Literacy

Education

Bachelor's Degree in Finance or Business

Job description

Business

• Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
• This role is responsible for driving the entire business targets for liabilities assigned to the branch.
• Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services
• Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• Monitor daily performance of branch staff.
• To manage a team of 5 to 7 employees.
• Cascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews.
• Ensure all deferrals taken are cleared within the specific period.
• Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met.

Customers

• Ensure customers are educated about all products/services offered by Ujjivan
• Ensure courteous customer service is offered to customers by the branch staff
• Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc.
• Lead customer connect initiatives in the branch vicinity

Internal Process

• Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for various internal and customer end processes; drive utilization of alternate channels
• Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence, ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations & applicable laws in the branch
• Monitor, control & minimize all expenses in the Branch, such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality
• Oversee accurate cash management and tallying of accounts in the system through the Cashier
• Accountable for branch safety including security of cash/vault etc.

Learning & Performance

• Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
• Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team
• Coordinate with state HR on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work
• Ensure coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement)

Interested candidate can Call or Share your updated resume on [e-mail] OR 7387630109