Billing Associate (AR & Denials)

Jobgether; India; On-site; INR 420,000 - 600,000; Full time

Job summary

Jobgether, on behalf of our partner in India, is seeking a Billing Associate (AR & Denials) to contribute to modern healthcare revenue cycle management at the intersection of billing operations and AI-powered workflows.

You will recover outstanding revenue by managing AR, denials, claims follow-up, and collections, while interacting with payors and navigating insurer portals to resolve claims and support process automation.

Qualifications

• 1–3 years of professional experience in medical billing, revenue cycle management, accounts receivable, denial management, or AR follow-up.
• Experience with leading practice management systems such as NextGen, ModMed, Athenahealth, or similar platforms.
• Strong attention to detail with excellent organization, documentation, and follow-through skills.

Responsibilities

• Identify and manage outstanding claims using customer systems, internal platforms, and assigned worklists.
• Follow up on accounts receivable by checking claim status, contacting insurance payors, navigating payer portals.
• Investigate and resolve claim denials, including submitting appeals, resubmitting claims, and escalating issues to appropriate teams.
• Maintain accurate and timely documentation of claim activity, follow-ups, outcomes, and next steps within designated systems.
• Perform AR-related actions as a backup to AI-driven workflows and assist with escalation when needed.
• Help establish and improve backup processes to maintain continuity when automated workflows require escalation or human intervention.
• Provide practical feedback on emerging billing and revenue-cycle workflows, including payment posting, EOB retrieval, benefit verification, eligibility checks, appeals, reprocessing, and resubmissions.
• Review AI-generated results and provide insights to improve workflow accuracy, effectiveness, and automation opportunities.
• Collaborate with internal teams to identify recurring billing challenges and opportunities for process improvement.

Skills

Denial management

AR follow-up

Attention to detail

Communication with payors

Problem solving

Tools

NextGen

ModMed

Athenahealth

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing Associate (AR & Denials) based in India.

This role offers an opportunity to contribute to modern healthcare revenue cycle management at the intersection of billing operations and AI-powered workflows.

You will help recover outstanding revenue by managing accounts receivable, denials, claims follow-up, and collections activities.

The position combines hands-on billing expertise with emerging technology designed to make revenue recovery faster and more effective.

You will interact with payors, navigate insurance portals, submit appeals, and work across customer systems to resolve outstanding claims.

You will also help strengthen AI-driven processes by providing operational insight, reviewing workflows, and supporting exception handling when automation requires human intervention.

As the billing function grows, you will have meaningful ownership and opportunities to contribute to new processes, products, and automation initiatives.

This is an ideal role for a detail-oriented RCM professional who enjoys solving complex billing challenges in a fast-moving environment.

Accountabilities

• Identify and manage outstanding claims using customer systems, internal platforms, and assigned worklists.
• Follow up on accounts receivable by checking claim status, contacting insurance payors, navigating payer portals, and using practice management systems.
• Investigate and resolve claim denials, including submitting appeals, resubmitting claims, and escalating issues to appropriate customer teams.
• Maintain accurate and timely documentation of claim activity, follow-ups, outcomes, and next steps within designated systems.
• Perform AR-related actions as a backup to AI-driven workflows, including payer calls, portal activities, appeal preparation, and other collection tasks when required.
• Help establish and improve backup processes that maintain continuity when automated workflows require escalation or human intervention.
• Provide practical feedback on emerging billing and revenue-cycle workflows, including payment posting, EOB retrieval, benefit verification, eligibility checks, appeals, reprocessing, and resubmissions.
• Review AI-generated results and provide insights that can improve workflow accuracy, effectiveness, and automation opportunities.
• Collaborate with internal teams to identify recurring billing challenges and opportunities for process improvement.
• Adapt to evolving responsibilities and priorities as the billing function, customer needs, and technology platform continue to develop.

Requirements

• 1–3 years of professional experience in medical billing, revenue cycle management, accounts receivable, denial management, or AR follow-up.
• Strong understanding of common AR scenarios and appropriate actions, including claim status checks, denials, appeals, resubmissions, and payer follow-up.
• Experience working with leading practice management systems such as NextGen, ModMed, Athenahealth, or similar platforms.
• Comfortable communicating directly with insurance representatives and navigating payer phone systems, IVRs, and insurance portals.
• Strong attention to detail with excellent organization, documentation, and follow-through skills.
• Ability to investigate billing issues, identify appropriate next steps, and persistently follow claims through resolution.
• Comfortable working with technology and adapting to AI-supported billing and revenue-cycle workflows.
• Ability to provide clear, practical feedback on processes, workflows, and automated system outputs.
• Strong ownership and accountability, with the ability to work independently while collaborating effectively with others.
• Comfortable working in a fast-paced environment where priorities, processes, and responsibilities may evolve quickly.
• Demonstrated empathy, reliability, curiosity, and a bias toward action when solving customer and billing challenges.

Benefits

• Competitive compensation with eligibility for a performance-related bonus on the anniversary date.
• Paid sick leave and vacation days.
• Comprehensive health insurance provided at no cost, with no deductible or copay and coverage extending to family members.
• Meal stipends.
• Opportunity to join and help shape a growing global billing team in India.
• Exposure to AI-powered revenue cycle management and emerging healthcare technology.
• Opportunities for professional growth, increased ownership, and expanded responsibilities as the billing organization scales.
• Opportunity to contribute directly to process improvement, automation, and new product development.