Bilingual System Operations Analyst (Japanese)

5100 Kyndryl Solutions Private Limited; Gurugram District; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Kyndryl is seeking a Unified Systems Operator to monitor, control and maintain our extensive infrastructure. You’ll act as a trusted advisor to customers, analyze events and alerts, perform preventative tasks and escalate outages when needed.

The role requires hands-on IT experience and a proactive mindset in a fast-paced environment. You’ll collaborate with diverse teams, communicate with clients, and contribute to continuous improvement of operational excellence.

Qualifications

• Fluent in Japanese (JLPT N3 or above) and English.
• Proficiency with IT systems, networks, hardware, software, and troubleshooting.
• Experience handling client communication and negotiations.
• Hands-on IT experience in a similar role.
• 2+ years in IT or technical settings.
• Strong problem-solving and analytical skills.
• Experience with Windows/Linux environments and batch operations.

Responsibilities

• Monitor, control and maintain expansive infrastructure systems.
• Act as trusted advisor to customers with insights on best practices.
• Monitor events/alerts, execute preventative tasks and escalate outages.
• Collaborate with cross-functional teams and interact with customers.
• Proactive approach to challenges in a fast-paced environment.

Skills

Japanese (JLPT N3+)

English (written & spoken)

IT systems troubleshooting

Client communications

2+ years IT experience

Problem solving

Hands-on experience

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Windows OS

Linux OS

Batch Operations

Windows Server Certification

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

As a Unified Systems Operator at Kyndryl, you’ll take on a critical role of monitoring, controlling, and maintaining cutting‑edge systems across our expansive infrastructure environment. You’ll be the key to providing innovative solutions to both technical and business challenges – ensuring seamless operations that push the boundaries of what’s possible.

In this role, you’ll become a trusted advisor to our customers, offering insights into best practices and resource utilization. You’ll be vital in maintaining our infrastructure through monitoring and validating events and or alerts, executing preventative tasks and escalating potential outages or abnormal situations, applying a proactive approach to challenges.

As a Unified Systems Operator, you’ll have the opportunity to collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs – facilitating cohesive and successful partnerships.

To thrive in this role, you’ll need to bring a challenge and detail‑oriented mindset, coupled with the agility and sense of urgency needed in our fast‑paced environment. Join us in shaping the future of technology – where every day is an adventure, and every challenge is an opportunity for growth. Are you ready to redefine what’s possible?

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
• Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation.
• At least 2 years of experience in a similar role, preferably in an IT or technical setting.
• Excellent problem‑solving and analytical skills.
• Hands‑on experience.

Preferred Skills and Experience

• In‑depth knowledge of Windows and Linux Operating Systems.
• Experience or technical knowledge of Batch Operations.
• Ability to communicate effectively, both verbal and written.
• Bachelor’s degree in computer science, Information Technology, or other related fields.
• Windows Server certification.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers.

This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

• We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow.
• Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.
• You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.
• You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.
• And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

Ready to Make an Impact?

Join us and help shape what’s next. We want you to thrive here—and we’re committed to helping you do just that. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.