Benefits Operations Coordinator - APAC

Waters Corporation; Bengaluru; Hybrid; INR 500,000 - 900,000; Full time

Job summary

Waters Corporation in Bengaluru is seeking a Benefits Operations Coordinator to support the Global Total Rewards Benefits Center. This hybrid position requires in-person work three days a week. Responsibilities include managing employee inquiries, processing transactions, and handling vendor invoicing. Candidates should have a Bachelor's degree in a relevant field and a minimum of 2 years in Total Rewards/Benefits. Waters Corporation is an equal-opportunity employer dedicated to innovation and diversity in the workplace.

Qualifications

• Minimum of 2 years in Total Rewards/Benefits experience.
• Experience preferably in an international, GBS, or Shared Services environment.
• Ability to prioritize work under pressure and handle sensitive cases.

Responsibilities

• Serve as the primary point of contact for employee inquiries regarding benefits.
• Execute routine transactions including new-hire onboarding and terminations.
• Manage end-to-end vendor invoicing and financial reconciliations.

Skills

Analytical skills

Proficiency in MS Office (Word, Excel, PowerPoint)

Excellent command of English

Education

Bachelor’s degree in Business, Human Resources, or a related field

Tools

HRIS platforms

Job description

Overview

This role is located in Waters' Global Capability Center (GCC) in Bengaluru, India, a newly built facility in the RMZ Ecoworld technology park. The GCC is a WELL and LEED Platinum-certified campus that exemplifies a commitment to a healthy and eco‑conscious workspace. It is an integrated extension of Waters' global team, serving as a center of excellence in employee service delivery, software engineering, technology, and product development.

As a Benefits Operations Coordinator, you will support the Global Total Rewards Benefits Center of Excellence (COE) while building the operational foundation to migrate services into the HR Service Delivery (HRSD) model. The position follows a hybrid work model, requiring three days on site (Tuesday–Thursday) at the GCC.

Responsibilities

Tier 1 & Tier 2 Service Delivery

• Inquiry Management: Serve as the primary point of contact for Tier 1 and Tier 2 employee inquiries regarding eligibility, enrollment, claims, leaves, and retirement.
• Complex Case Resolution: Triage and resolve complex cases, such as claims advocacy and payroll/benefits corrections, escalating only the most sensitive policy issues to the COE.
• Knowledge Management: Maintain and update benefit education materials, “service‑ready” scripts, and knowledge‑base content to ensure clear communication for employees and the wider HRSD team.

Transaction & Program Processing

• Lifecycle Processing: Execute routine transactions including new‑hire onboarding, life‑event changes, and terminations within HRIS/HCM platforms.
• Data Integrity: Ensure accurate payroll deductions and manage transmission of vendor eligibility files.
• Annual Maintenance: Execute annual balance updates for specific programs (e.g., U.S. College Tuition Benefit) and maintain global benefit inventories by country.

Operational Finance & Vendor Coordination

• Financial Operations: Manage end‑to‑end vendor invoicing, including payment submission, cost center allocation, and monthly financial reconciliations in partnership with Finance.
• Vendor Liaison: Work directly with carriers and Third‑Party Administrators (TPAs) to resolve individual employee issues and support data QA/audits.

Support & Knowledge Transfer

• Project Support: Assist with global benefits projects, including Well‑being initiatives, M&A activity, and Governance.
• Cross‑Training: Provide training to the wider HR Service Delivery Team to facilitate the long‑term knowledge transfer required for HRSD category expansion.

Qualifications

• Education: Bachelor’s degree in Business, Human Resources, or a related field.
• Experience: Minimum of 2 years in Total Rewards/Benefits, preferably within an international, GBS, or Shared Services environment.
• Technical Skills: Strong analytical skills with proficiency in MS Office (Word, Excel, PowerPoint) and experience with HRIS platforms.
• Communication: Excellent command of English with the ability to prioritize work under pressure and handle sensitive employee advocacy cases.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turns scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal‑opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.