Benefits Operations Administrator

Alight Solutions LLC; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

The Benefits Operations Administrator (BOA) at Alight Solutions LLC handles processing of client benefits plans with precision, aiming to meet SLA targets and deliver quality results. The role emphasizes learning client plan provisions, maintaining documentation, and quick, accurate responses to client and participant inquiries.

Collaboration with Customer Service, Technology, and Shared Services is essential to ensure timely issue resolution, adherence to procedures, and the continuous

Qualifications

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Responsibilities

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client SLAs.
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Skills

Detail oriented

MS Office

Typing 25 WPM

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Designation-Benefits Operations Administrator (BOA)

Key Expectations

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.

The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.

The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.

Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Soft Skills

• Strong analytical and problem-solving skills
• Ability to multitask under tight timelines
• High level of accountability and ownership
• Customer-centric mindset
• Adaptability to changing client requirements

Education & Experience

Education:

• Bachelor's degree in any discipline (B.A, B.Com, B.Sc, BBA)
• Exclusions: B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree

Experience:

• back-office operations or similar transaction processing roles preferred
• Ability to operate in high-volume, deadline-driven environments
• Strong ethical standards and adherence to compliance policies.
• Follow all internal and client-mandated security protocols
• Ensure secure handling and storage of participant information

Our story

At Alight, we believe a company's success starts with its people. At our core, we ChampionPeople, helpour colleaguesGrowwithPurposeand true to our name we encourage colleagues to "Be Alight."

Our Values

• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - Be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and bel