Benefits Operations Administrator

Alight Solutions LLC; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Alight Solutions LLC in Chennai, India, is seeking a Benefits Operations Administrator (BOA) to process client benefit plans with accuracy and timeliness, following documented SOPs.

You will manage day-to-day operations, resolve participant issues, update case management tools, and collaborate with CS, Tech and shared services to meet SLAs.

The role emphasizes attention to detail, ownership, and continuous improvement through documenting work and participating in daily huddles.

Qualifications

• Experience in US pension/401k/payroll processing.
• Ability to document processes and SOPs.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Process client benefits plans per SOPs and SLAs.
• Document work and provide updates in Jira or similar tools.
• Collaborate with CS, Tech, and Shared Services to resolve issues.
• Respond to client/participant needs in a timely manner and escalate when needed.
• Participate in daily huddles and status meetings.

Skills

US Pension

401k

Payroll processing

Education

Bachelor's degree

Tools

Excel

Job description

Designation-Benefits Operations Administrator (BOA)

Key Expectations

Process all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)

Consistently meet or exceed client Service Level Agreements (SLAs).

Develop a strong understanding of client plan provisions and related documentation.

Prioritize work effectively to respond to client and participant needs.

Ensure adherence to predefined procedures, process guidelines, and compliance standards

The colleague will support day-to-day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate

Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills

US Pension / 401k / Payroll processing skills

Process documentation & SOP creation

Accountability & ownership.

Analytical & Critical thinking skills.

Good written and verbal communication skills are important.

Strong attention to detail and ability to handle transaction-based processing.

Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services)

Ability to manage workload in a deadline-driven environment

Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables)

Experience with AI tools in a professional setting preferred

Role Description

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs. The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate. The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution. Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Operations Processing & Execution

Ensure all processing is completed according to documented client requirements and quality standards

Document work completed and provide daily updates in assigned task management tools (e.g., Jira)

Quality & Compliance

Support quality checks and remediation efforts

Ensure all actions are properly documented to support audit and governance needs

Participate in corrective actions and improvement initiatives resulting from issue identification

Continuous Improvement

Provide inputs and recommendations for process improvements based on recurring issues or inefficiencies

Maintain awareness of process changes and ensure timely adoption once changes go live

Stakeholder Collaboration

Proactive communication on situations, risks, and work status with internal team members

Respond to internal requests for information or clarification in a timely and professional manner

Active participationin team huddles

Education & Experience

Education: Bachelor’s degree in any discipline

Experience: 1 - 2 years of experience in US pension / 401k / payroll administration are preferred.

Our story

At Alight, we believe a company's success starts with its people. At our core, we ChampionPeople, helpour colleagues Growwith Purpose and true to our name we encouragecolleagues to "Be Alight." OurValues: ChampionPeople- be empathetic and help create a place where everyone belongs. Growwithpurpose - Be inspiredbyour higher calling of improving lives. BeAlight - act with integrity, be real and empower others. It'swhy we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying thebenefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive totalrewards package, continuing education and training, and tremendouspotential with a growing global organization,Alight isthe perfectplace to putyour passionto work. Joinour team if you ChampionPeople, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com .

(THE ROLE)

(RESPONSIBILITIES)

(REQUIREMENTS)

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health cove