Banquet Service Manager

Marriott Hotels India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Marriott Hotels India in Bengaluru is seeking an experienced Banquet Manager to direct and motivate the banquet team while personally assisting in delivering high-quality service for events.

You will monitor financial and administrative responsibilities, protect assets, and communicate clearly with all event service staff. Expect to identify training needs and plan strategies to achieve event goals while maintaining standards and guest satisfaction.

Qualifications

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates banquet team; provides high quality service per requirements and standards.
• Projects supply needs for the department (china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws as they relate to an event and ensures compliance.
• Manages department inventories and equipment; controls liquor costs with banquet beverage records.
• Schedules banquet service staff to forecast and service standards while maximizing profits.
• Leads shifts and actively participates in event servicing; liaises with kitchen staff for service flow.
• Ensures guest satisfaction and handles feedback and problems; trains staff in safety procedures.

Skills

Team leadership

Customer service

Event planning

Cost control

Staff scheduling

Education

High school diploma

Job description

Job Summary

Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

• Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

• Managing Banquet Services Operations • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Managing Banquet Services Operations • Applies knowledge of all laws, as they relate to an event.
• Managing Banquet Services Operations • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Managing Banquet Services Operations • Adheres to and reinforces all standards, policies, and procedures.
• Managing Banquet Services Operations • Maintains established sanitation levels.
• Managing Banquet Services Operations • Manages departmental inventories and maintains equipment.
• Managing Banquet Services Operations • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Managing Banquet Services Operations • Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Managing Banquet Services Operations • Assists team in developing lasting relationships with groups to retain business and increase growth.
• Participating in and Leading Banquet Teams • Sets goals and delegates tasks to improve departmental performance.
• Participating in and Leading Banquet Teams • Conducts monthly department meetings with the Banquet team.
• Participating in and Leading Banquet Teams • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Participating in and Leading Banquet Teams • Acts as a liaison to the kitchen staff.
• Participating in and Leading Banquet Teams • Leads shifts and actively participates in the servicing of events.
• Ensuring and Providing Exceptional Customer Service • Sets a positive example for guest relations.
• Ensuring and Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels.
• Ensuring and Providing Exceptional Customer Service • Responds to and handles guest problems and complaints.
• Ensuring and Providing Exceptional Customer Service • Empowers employees to provide excellent customer service.
• Ensuring and Providing Exceptional Customer Service • Ensures employees understand expectations and parameters.
• Ensuring and Providing Exceptional Customer Service • Strives to improve service performance.
• Ensuring and Providing Exceptional Customer Service • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensuring and Providing Exceptional Customer Service • Reviews comment cards and guest satisfaction results with employees.
• Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Conducting Human Resources Activities • Observes service behaviors of employees and provides feedback to individuals.
• Conducting Human Resources Activities • Monitors progress and leads discussion with staff each period.
• Conducting Human Resources Activities • Participates in the development and implementation of corrective action plans.
• Conducting Human Resources Activities • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Conducting Human Resources Activities • Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level