Backend & Non-Voice Process Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED; Howrah; On-site; INR 3,00,000 - 4,50,000; Full time

Job summary

A leading BPO firm located in Howrah is seeking to hire individuals for managing backend operations. The successful candidates will provide exceptional customer service through non-voice channels and implement process improvements. A minimum of 2 years of experience in the BPO/BPM industry, along with strong communication and problem-solving skills, is required. The role emphasizes teamwork and efficiency.

Qualifications

• Minimum 2 years of experience in a related field, preferably in BPO or BPM industry.
• Excellent communication and interpersonal skills are required.
• Ability to work in a team environment.

Responsibilities

• Manage and coordinate backend operations for smooth workflow.
• Provide exceptional customer service through non-voice channels.
• Develop and implement process improvements.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Tools

Microsoft Office

Job description

Roles and Responsibility

• Manage and coordinate backend operations for smooth workflow.
• Provide exceptional customer service through non-voice channels.
• Develop and implement process improvements to boost efficiency.
• Collaborate with team members to achieve common goals.
• Analyze data and reports to identify trends and areas for improvement.
• Maintain accurate records and databases.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in BPO or BPM industry.
• Excellent communication and interpersonal skills are required.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving and analytical skills are necessary.
• Proficiency in Microsoft Office and other productivity software is expected.
• Experience with backend operations and non-voice processes is preferred.