Axis Phones Officer NOIDA : pls Read the details before apply

Axis Bank; Dadri; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading banking institution is looking for a Phones Officer to provide services to customers and ensure first-time resolution of queries. Candidates must have a graduate degree and 0-5 years of relevant experience in voice customer service. The position requires excellent communication and sales skills. Join a dynamic team with rotational shifts and opportunities for women and diverse candidates.

Qualifications

• 0-5 years relevant role in voice customer service.
• Proficiency in systems related to Banking transactions and services.

Responsibilities

• Be the best for our customers by displaying complete onus to customer queries/problems.
• Deliver service with requisite courtesy and accuracy.
• Cross-sell / upsell set products such as Loans and Mortgages.

Skills

Excellent English communication

Good communication skills in both English and local language

High sales orientation

Education

Graduate or Post graduate from a recognized institution

Job description

Axis Bank Phones Officer – Noida

Contact: Ganesa Subramanian

Share CV WhatsApp message only 8056659888

Excellent English communication

Immediate joiners only

Location: Noida

No cab facility

Rotational shifts 24*7 (no night shift for female)

Two week offs (Rotational)

Grade - Officer/ AM

Axis Bank India (On-site)

#Come As You Are "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply".

About Axis Phones:

Axis Phones engages with Axis Bank customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

About the Role:

The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensuring process efficiency and cross-sell / up sell set products.

Key Responsibilities:

• Be the best for our customers by displaying complete onus to customer queries/problems
• Deliver service with requisite courtesy and accuracy
• Adhere to product and process requirements, with nil errors
• Escalate customer issues to the right internal stakeholders
• Effectively resolve customer complaints at the first instance, achieving excellent customer satisfaction scores
• Ensure process efficiency and effectiveness by complying with service and sales guidelines
• Achieve Call Quality targets
• Resolve customer queries at the first instance of contact, with minimum call handling time
• Cross-sell / upsell set products such as Loans and Mortgages, Priority / elite accounts

Qualifications:

• Graduate or Post graduate from a recognized institution.
• 0-5 years relevant role in voice customer service.

Role Proficiencies:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.