AVP, Strategy Sciences (L11)

Synchrony Financial; Mumbai City; On-site; INR 400,000 - 650,000; Full time

Job summary

Synchrony Financial in Mumbai seeks an AVP, Strategy Sciences (L11) to shape data-driven strategies that enable sustainable growth, optimize portfolio performance, and drive enterprise outcomes. You will partner with senior leaders to translate insights into scalable solutions while balancing customer experience and regulatory considerations.

You will lead analytics initiatives, design test-and-learn frameworks, mentor junior team members, and influence decisions across Acquisition and Account

Responsibilities

• Partner with Acquisition and Account Management leadership to identify growth and risk opportunities.
• Translate complex questions into structured analytic frameworks and hypotheses.
• Lead analytics initiatives using supervised/unsupervised ML for segmentation, anomaly detection, and predictive analytics.
• Translate findings into executive-ready narratives and action-oriented recommendations.
• Design and govern test-and-learn frameworks to measure business impact and refine strategies.

Job description

Role Title: AVP, Strategy Sciences (L11)

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nations most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work in India and is honored to be ranked the #1 Best Company to Work For in the U.S. by Fortune magazine and Great Place to Work. For more information, visit www.synchrony.com.

Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer from acquisition to account management to collections and recover we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose: This AVP role sits within the Strategy Sciences team and is responsible for shaping data-driven strategies that enable sustainable customer growth, optimize portfolio performance, and drive enterprise business outcomes. The role combines advanced analytics, strategic thinking, and business leadership to identify emerging opportunities, influence decision-making, and deliver measurable impact across Acquisition and Account Management functions spanning Credit and Fraud.

Reporting to the VP, Strategy Sciences, the AVP will lead high-impact strategy science initiatives by leveraging advanced analytics, experimentation, machine learning, and deep business insights to solve complex business problems. The individual will partner closely with senior business leaders, model development teams, technology organizations, and cross-functional stakeholders to define strategic priorities, translate insights into scalable solutions, and accelerate business value through data-driven decisioning.

This position is designed for a strategic individual who can independently lead multiple complex initiatives, influence senior stakeholders without direct authority, mentor junior team members, and drive execution from ideation through implementation while balancing business objectives, customer experience, and regulatory considerations.

Key Responsibilities:

• Partner with Acquisition and Account Management leadership to identify high-impact growth, optimization and risk mitigation opportunities. Leverage advanced analytics, emerging trends to prioritize initiatives that deliver measurable customer and portfolio outcomes
• Translate complex business questions into structured analytical frameworks defining hypotheses, success metrics, experimentation approaches, and execution strategies. Balance analytical rigor with practical business considerations to influence strategic decisions.
• Lead the design and execution of sophisticated analytics initiatives across supervised and unsupervised machine learning algorithms for customer segmentation, anomaly detection, feature engineering, predictive analytics, and pattern recognition. Additionally explore new and emerging methodologies and graph native technologies to deliver scalable business solutions and actionable insights.
• Translate analytical findings into concise executive-ready narratives, impact sizing and trade-off analysis. Present insights that enable informed business decisions across senior leadership.
• Design and govern test-and-learn frameworks to evaluate new strategies, optimize customer treatment methodologies and quantify business impact. Continuously refine recommendations through post-implementation evaluations and performance measurements.
• Partner closely with Product, Technology, Model Development, Data, and Business .