AVP, HR Surveillance (L10)

Synchrony; Bengaluru; Hybrid; INR 3,000,000 - 6,000,000; Full time

Job summary

Synchrony in Bengaluru, India, seeks an AVP, HR Surveillance, to drive the global HR surveillance plan in alignment with SPO timelines and KPI expectations. The role requires strong execution, judgment, and collaboration with HR and cross-functional partners.

You will manage surveillance testing, reporting, and records, while supporting governance activities and ensuring regulatory compliance across the organization.

Qualifications

• Bachelor’s degree with 4+ years of audit, testing, or Surveillance experience in risk management, governance, or compliance.
• Experience with cross-functional collaboration across all lines of defense.
• Strong working knowledge of Excel and PowerPoint.

Responsibilities

• Execute surveillance and testing activities aligned with the plan, completing tests on time.
• Complete SPO deliverables (Annual Plan, Quarterly Plan Refresh, Coverage Maps, testing schedule).
• Analyze, summarize, and present results to Senior HR Leadership and stakeholders.
• Maintain accurate, well-documented surveillance records and remediation efforts.
• Partner with field HR Managers to track and resolve defects and incidents.

Skills

Audit experience

Governance

Cross-functional collab

Excel

PowerPoint

Compliance

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Role Title: AVP, HR Surveillance (L10)

Role Summary/Purpose

Reporting to the AVP, HR Governance & Surveillance, this role is responsible for executing the global HR surveillance plan to support compliance with regulatory requirements. This position is responsible for ensuring timely completion of surveillance testing in alignment with the Surveillance Program Office (SPO) annual plan, quarterly refreshes, coverage maps, and HR testing schedule. Success in this role requires strong execution, sound judgment, and consistent delivery against SPO timelines and KPI expectations.

Key Responsibilities

• Execute surveillance and testing activities in alignment with the approved plan, ensuring all required tests are completed accurately and on time
• Complete SPO deliverables within established timelines, including the HR Annual Plan, Quarterly Plan Refresh, Coverage Maps, and ongoing surveillance testing schedule
• Analyze, summarize, and present quarterly surveillance and testing results to Senior HR Leadership and other key stakeholders
• Maintain accurate, complete, and well-documented records of surveillance processes, test results, issues, and remediation efforts
• Partner with field HR Managers to identify, track, and resolve open surveillance defects, issues, and incidents in a timely manner
• Support other HR Governance activities as needed
• Partner cross-functionally with internal stakeholders as needed to support business priorities and meet operational needs
• Perform additional duties and special projects as assigned

Required Skills/Knowledge

• Bachelor’s degree with 4+ years of audit, testing, or Surveillance experience of relevant subject matter expertise in risk management, governance, or compliance or in lieu of a degree 6+ years of audit, testing, or Surveillance experience of relevant subject matter expertise in risk management, governance, or compliance
• Experience with cross-functional collaboration and partnership across all lines of defense
• Strong working knowledge of Excel and PowerPoint

Desired Skills/Knowledge

• 2+ years of experience in HR functions including compensation, benefits, staffing, and/or HR policies and procedures
• Experience managing highly sensitive and confidential information
• Strong project management skills and ability to manage multiple priorities
• Detail-oriented with strong organizational and follow-through skills
• Excellent written, verbal, and presentation skills
• Inquisitive mindset with the ability to challenge the status quo appropriately
• Strong analytical, problem-solving, critical thinking, and decision-making skills
• Self-motivated, goal-oriented, and able to execute key deliverables independently

Eligibility Criteria

• Bachelor’s degree with 4+ years of audit, testing, or Surveillance experience of relevant subject matter expertise in risk management, governance, or compliance or in lieu of a degree 6+ years of audit, testing, or Surveillance experience of relevant subject matter expertise in risk management, governance, or compliance

Work Timing

2:00 PM to 11:00PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

Job Family Group

Human Resources