AVP - Assoc Rel Support Mgr - BB

HSBC; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HSBC in Mumbai is seeking an Associate Relationship Manager to join the Business Banking team. You will provide analytical and operational support, assist client servicing, and help drive efficient daily execution in a fast-paced banking environment.

Key duties include data analysis and proposal writing for SME clients, assisting Relationship Managers with queries, maintaining accurate records, supporting KYC/compliance, and coordinating with internal teams to ensure smooth onboarding and

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of banking products and compliance processes is advantageous.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Data analysis and proposal writing for corporate SME clients.
• Assist Relationship Managers with client queries and escalations.
• Maintain accurate records and update databases.
• Coordinate with internal teams (credit, operations, legal) for smooth processes.
• Support KYC updates, reviews, and documentation.

Skills

Analytical skills

Communication skills

Banking knowledge

Time management

Education

Bachelor’s in Business or Finance, MBA preferred

Tools

CRM systems

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Banking

Business Banking provides financial services solutions that support businesses ranging from small corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Business Banking is positioned as an essential partner to small and mid-market enterprises seeking to maximise their potential domestically and internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking an Associate Relationship Manager to join Business Banking Team in Mumbai

Principal Responsibilities

Job Purpose

To provide analytical and operational support to the Relationship Front-End Team, ensuring smooth execution of daily activities, client servicing, and process efficiency.

Key Responsibilities

1. Data Analysis and Proposal writing :
   • Perform detail analysis of Corporate customers (SME) , transaction trends, Financial , business and Industry analysis of the client. Interacting with the clients for information required in Banks format for onboarding new and renewal of existing exposures.
2. Client Support:
   • Assist the Relationship Manager(s) in responding to client queries, requests, and escalations.
   • Maintain accurate records of client interactions and update databases as required.
3. Housekeeping and Operations Management:
   • Manage day-to-day administrative tasks, such as documentation, record-keeping, and compliance checks.
   • Monitor and follow up on pending items, ensuring timely completion of tasks like KYC updates, overdue reviews, and document retrievals.
4. Coordination and Liaison:
   • Act as a liaison between internal teams (credit, operations, legal, etc.) and the front-end team to ensure seamless execution of processes.
5. Compliance and Risk Management:
   • Support adherence to regulatory and internal compliance guidelines by ensuring accurate documentation and process adherence.
   • Highlight potential risks or irregularities to the Relationship Manager or team lead.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of banking/financial products and compliance processes is an advantage.
• Ability to multitask and manage deadlines in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field (CA/MBA preferred).
• 1-3 years of experience in a similar role within the banking/financial services sector is a plus.

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India