AUTOMATION LEAD L1

Wipro; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Wipro in Bengaluru is seeking a senior role to lead automation initiatives across strategic accounts within a business unit, driving client engagement and ROI through automated solutions.

The position requires 5-8 years of experience in automation leadership, with a focus on delivering scalable dashboards and governance across accounts. You will coordinate with delivery teams to meet contractual commitments and push for maturity in automation practices.

Qualifications

• Experience leading automation initiatives for strategic accounts.
• Strong ability to translate requirements into automation roadmaps and delivery plans.
• Proven track record of managing multiple accounts and delivering ROI through automation.

Responsibilities

• Lead automation roadmaps and strategies for various business units.
• Ensure clear understanding of requirements to automate accounts across BUs.
• Shortlist accounts by size and maturity to tailor automation plans.
• Drive automation maturity across shortlisted accounts to next level.
• Showcase Wipro's capability to deliver automation and ROI to clients.
• Ensure contract scope and requirements are understood and met for projects.
• Implement required software and infrastructure to support automation initiatives.
• Establish scalable dashboards and governance for ongoing automation monitoring.
• Develop and review Account Automation Plans with account partners and delivery teams.
• Review project progress and resolve escalations across operations, production, and quality control.
• Identify and resolve persistent automation issues within development teams.
• Manage access controls to protect sensitive project information.
• Periodically review project status against plan and ensure successful rollout.
• Stay abreast of automation trends and skills gaps within the team.
• Maintain strong customer relationships and derive references for business continuity.
• Incorporate customer feedback to close internal gaps.

Skills

NewRelic Infra Observability

Job description

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

• Lead automation roadmaps and strategies for various BUs
• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
• Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
• Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver

No. Performance Parameter Measure

1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU

Mandatory Skills: NewRelic Infra Observability .

Experience: 5-8 Years.

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