Automation Excellence Senior Specialist

APM Terminals; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

APM Terminals is seeking an Automation Developer responsible for designing, building, and deploying automation solutions to enhance efficiency and scalability across operations. The role emphasizes collaboration with Product Owners, analysts, and platform teams to ensure high-quality outcomes.

Applicants should have a degree in Computer Science or a related field and over 3 years of automation development experience, including skills in Python, SQL, and AI frameworks. A customer-focused mindset and ability to work in a dynamic environment are essential.

Qualifications

• 3+ years of experience in automation development.
• Hands-on experience with Generative AI / LLM‑based solutions.
• Familiarity with Azure AI Document Intelligence.

Responsibilities

• Develop automation solutions using AI frameworks, Python, and SQL.
• Perform unit, integration, and system testing for all automations.
• Triage production incidents and perform root‑cause analysis.

Skills

Python

SQL

Generative AI

Agile methodologies

Education

Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field

Tools

Azure AI Services

OCR

RAG pipelines

Job description

Overview

The Automation Developer is responsible for designing, building, testing, and deploying high‑quality automation solutions—including AI‑powered intelligent automation and workflow automation—to drive efficiency, accuracy, and scalability across GSC operations. The role works closely with the Product Owner, Business Analyst, GDA, platform teams, and business SMEs to deliver reliable, secure, and maintainable automation products while leveraging AI/ML capabilities such as Generative AI and large language models.

Key Responsibilities

• Solution Design & Development
  • Develop automation solutions using AI frameworks, Python, and SQL.
  • Convert business requirements and process flows into technical workflows, scripts, and automation logic.
  • Create reusable components, libraries, and frameworks to accelerate delivery.
  • Implement API‑led and event‑driven automation where applicable.
  • Design and develop AI‑augmented automation solutions using LLMs, RAG pipelines, Copilot Studio, AI Builder, and Azure AI Services.
  • Build intelligent document‑processing workflows leveraging OCR, form recognition, and LLM‑based extraction.
  • Develop conversational AI agents/chatbots integrated with enterprise data sources (Dataverse, SharePoint, Excel) for employee self‑service and operational support.
• Testing & Deployment
  • Perform unit, integration, and system testing for all automations.
  • Ensure robust exception handling, logging, and monitoring are embedded in solutions.
  • Deploy automations to production in collaboration with Infra/Operations teams.
  • Track automation performance, success rates, failure trends, and benefits.
  • Evaluate AI model outputs for accuracy, relevance, and hallucination risk; implement guardrails and validation layers for AI‑driven workflows.
• Documentation & Compliance
  • Prepare technical documentation, design specifications, SOPs, and release notes.
  • Ensure adherence to Maersk security, governance, coding standards, and audit controls.
  • Maintain version control, access management, and compliance with enterprise guidelines.
  • Ensure audit‑friendly logging and traceability for business‑critical automations.
  • Follow AI governance and responsible AI principles—including data privacy, bias mitigation, and transparency—in all AI‑enabled solutions.
• Support & Maintenance
  • Triage production incidents and perform root‑cause analysis.
  • Monitor automation health using logs, alerts, and dashboards.
  • Optimize existing automation solutions for improved stability and performance.
  • Provide hyper‑care support post‑go‑live and hand over to operations.
  • Monitor and fine‑tune AI model performance, prompt effectiveness, and knowledge‑source freshness for deployed AI solutions.
• Cross‑Functional Collaboration
  • Collaborate with Product Owner, Business Analyst, GDA, platform teams, and business SMEs.
  • Participate in sprint planning, daily stand‑ups, retrospectives, and sprint demos.

Required Skills and Qualifications

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
• 3+ years of experience in automation development.
• Strong knowledge of programming languages: Python, .NET, C#, SQL.
• Hands‑on experience with Generative AI / LLM‑based solutions (e.g., Azure OpenAI, Copilot Studio, LangChain, or similar frameworks).
• Experience building RAG pipelines for enterprise Q&A or document intelligence use cases.
• Familiarity with Azure AI Document Intelligence and similar cognitive services for OCR, form processing, and email/document classification.
• Understanding of prompt engineering principles and techniques for reliable AI outputs.
• Exposure to agentic AI patterns for building multi‑step AI agents that can reason, plan, and act on enterprise data.
• Awareness of responsible AI practices—bias, fairness, transparency, and data governance.
• Excellent analytical and problem‑solving abilities.
• Soft skills: ability to manage multiple projects and prioritize tasks effectively; experience with Agile methodologies is a plus.
• Ability to work collaboratively in a fast‑paced, dynamic environment.
• Customer‑focused mindset with a passion for delivering high‑quality data solutions.
• Curiosity and a growth mindset, eager to stay current with rapidly evolving AI/ML technologies and apply them to real‑world business problems.

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking. We are an equal‑opportunity employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].