Automation Engineer II

ICE Clear Europe Limited; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

ICE Mortgage Technology is seeking a skilled DevOps Engineer to build and maintain automation tools for our operations platform across Windows and Linux environments. You will contribute to scalable automation, CI/CD pipelines, and monitoring while working with SRE and Operations teams.

You will collaborate on infrastructure as code, REST APIs, and alerting, with on-call responsibilities in a 24/7 production setting and a strong emphasis on automation quality and documentation.

Qualifications

• 3+ years of DevOps engineering experience.

Responsibilities

• Build and maintain tools and solutions for our operations platform to meet customer service standards.
• Troubleshoot issues in testing and production environments.
• Update processes and design new ones to optimize performance.
• Collaborate with customers to understand automation requirements and KPIs.
• Drive continuous improvement projects through automation.
• Create quality measurements and document solutions in Confluence.
• Participate in on-call rotation and provide technical analysis in 24/7 production.

Skills

DevOps Engineer

Windows Server

Linux Administration

Python

PowerShell

Automation Framework

CI/CD

Configuration Management

Jira

Git/GitHub

OpenShift

REST APIs

Confluence

Tools

Rundeck

Jenkins

Chef

Puppet

Ansible

Splunk

Nagios

BigPanda

PagerDuty

Terraform

OpenShift

Postman

GitHub

Bitbucket

Job description

Job Purpose

ICE Mortgage Technology (IMT) is the leading provider for the mortgage finance industry. ICE Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing - from loan boarding to default. Transform your performance with automation and insights and enhance customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, result-oriented people to join our team.

We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge.

Responsibilities

• Building and maintaining tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors
• Actively troubleshoot any issues that arise during testing and production
• Update existing processes and design new processes as needed to optimize performance
• Work with the customers to understand their infrastructure automation solution requirements
• Understanding customer requirements and project KPIs
• Actively participate in or own continuous improvement projects driven by automation
• Any other activities as directed by management
• Work closely with the other team members to improve existing projects
• Create quality measurements to track improvement in projects
• Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment
• Participate in an on-call rotation

Knowledge and Experience

• 3+ years functional experience working as a DevOps Engineer
• Prior experience with software development, infrastructure development, or development and operations
• Strong experience with Microsoft Windows Server and Linux Administration
• Experience with scripting languages such as Python or PowerShell
• Experience in architecting an automation framework
• Proficiency in Configuration Management, CI, and automation tools such as – Rundeck, Jenkins, Chef, Puppet, Ansible or similar
• Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira)
• Experience with git, git repo services (BitBucket, GitHub), and branching strategies
• Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty)
• Experience with infrastructure as code (Terraform, CloudFormation)
• Experience with automation of business continuity/disaster recovery
• Knowledge of and exposure to container technology (OpenShift) and orchestration is a plus
• Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman)
• Excellent problem-solving and troubleshooting skills
• Process-oriented with great documentation skills (Confluence)
• Experience with data structures/formats such as XML, JSON, YAML, and HCL