Automation Engineer - DERMS

AVEVA; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ETAP is seeking a Global Support Engineer for DERMS Solutions based in New Delhi, India. You will be the first line of technical support for intelligent load shedding and generation control systems across global clients, working with ILS and AGC within a structured ticketing process.

Responsibilities include diagnosis, troubleshooting, and resolution across DERMS portfolios, microgrid and plant control basics, with clear communications in English and knowledge base contributions.

Qualifications

• Advanced English proficiency (C1+).
• Hands-on ETAP ILS and AGC projects; able to troubleshoot independently.
• Familiarity with the real-time platform eSCADA/PSMS.
• Client-facing ETAP project experience in utilities or industrial settings.
• Strong written communication; can handle multiple cases across time zones.
• Knowledge of DNP3, Modbus or IEC 61850 is a plus.

Responsibilities

• Own and resolve Level 1 support tickets for ETAP ILS/AGC globally via Jira.
• Perform first-line diagnosis and root-cause analysis to route issues.
• Troubleshoot ILS schemes, including load shedding and AGC functions.
• Provide broader DERMS support including microgrid and plant control basics.
• Document resolutions and update knowledge base; communicate clearly to clients.
• Coordinate with global leadership on ticket priorities and escalation decisions.

Skills

Advanced English

ETAP ILS/AGC

eSCADA/PSMS

Client-facing

Troubleshooting

Multitasking

Written communication

Global coordination

Jira experience

DERMS knowledge

Tools

DNP3

Modbus

IEC 61850

Jira

eSCADA

Job description

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. Global Support Engineer - DERMSSolutions Location: New Delhi, India We are building ETAP's Global Support Group — a globally distributed, domain-specialized support organization designed to be the technical backbone behind ETAP's real-time control and automation systems deployed worldwide. This is not a project execution role. It is something different, and for the right person, more interesting. As a Global Support Engineer for DERMS Global Solutions, you will be ETAP's first line of technical support for intelligent load shedding and generation control systems across global clients — utilities, industrial facilities, generation plants, and critical infrastructure operators in the US, Latin America, the Middle East, Europe, India, Asia Pacific and Australia. Where project execution means delivering one system at a time, this role means your work supports every customer running these solutions, everywhere. Your core domain is ETAP's real-time automation and control suite: Intelligent Load Shedding (ILS) and Automatic Generation Control (AGC). These are your specialty, and you will own them with depth. You will also provide broader support across the DERMS solution portfolio, including microgrid and power plant control systems where global support coverage is needed. You will work through a structured ticket system, coordinating with global technical leads and regional teams, anchoring DERMS support out of India. If you have built your technical depth delivering these systems in the field and want to take it global, this is that role.

Responsibilities - You will do:

• Own and resolve Level 1 support tickets for ETAP real-time automation and control solutions globally — with Intelligent Load Shedding (ILS) and Automatic Generation Control (AGC) as your core domain — through Jira, with a target 24-hour response and resolution discipline on standard incidents.
• Perform systematic first-line diagnosis: reproduce the reported issue, isolate the root cause, determine whether it is configuration, integration, or product-level, and resolve or route accordingly before any escalation.
• Troubleshoot ILS schemes including load preservation, load restoration, and load shedding validation logic, as well as AGC functions including load frequency control, area control error, and generator power sharing behavior.
• Provide broader DERMS portfolio support, including microgrid (uGrid) and power plant control fundamentals, to maintain global support coverage across the solution family.
• Communicate resolution, root cause, and next steps clearly and professionally to global clients and regional teams — in English, in writing, without ambiguity.
• Maintain and expand the Global Support knowledge base by documenting recurring issues, confirmed root causes, resolutions, and workarounds for reuse across the team.
• Provide complete pre-diagnosis before escalating to Level 2 — cases that reach the next level must arrive with a clear incident summary, reproduction steps, findings, and your assessment of what the issue is and is not.
• Coordinate with Global Support leadership on ticket queue priorities, status visibility, and escalation decisions.

Requirements - You need to have:

• Advanced English proficiency (C1 or higher) — this is a global role and the vast majority of support interactions are in English with clients across the US, Middle East, Latin America, Europe, India, Asia Pacific and Australia. Written English quality directly reflects on ETAP's support standard.
• Demonstrated hands‑on competency delivering or supporting ETAP Intelligent Load Shedding (ILS) and Automatic Generation Control (AGC) projects — you must be able to troubleshoot these systems independently from day one without relying on escalation for standard incidents.
• Working familiarity with the underlying real‑time platform — eSCADA and PSMS — sufficient to understand how ILS and AGC solutions are built on top of them and to navigate the monitoring and control environment confidently. Deep SME‑level mastery of eSCADA and PSMS is not required.
• Prior ETAP project execution or technical support experience in a client‑facing context — you understand how these systems are deployed, configured, commissioned, and operated in the field.
• Systematic and methodical troubleshooting mindset — you can reproduce a reported issue, isolate the failure point, document your findings clearly, and communicate them without being guided step by step.
• Strong written communication skills — every ticket update, client response, and escalation summary must be accurate, professional, and complete.
• Ability to manage multiple concurrent support cases across different clients, priorities, and time zones without losing ownership or follow-through on any of them.
• A Plus to have: Exposure to ETAP uGrid (Microgrid Controller) or Power Plant Controller (PPC) — conceptual or practical understanding of grid‑tied and islanded operation, DER integration, and how microgrid and plant control interact with load shedding and generation control functions.
• Hands‑on experience with industrial communication protocols — DNP3, Modbus, IEC 61850 — at a troubleshooting level, not just conceptual.
• Experience using Jira or comparable ticketing platforms for support workflow management.
• Background in utility, generation, or industrial environments where real‑time power management and control systems are actively deployed and operated.

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. Global Support Engineer - DERMSSolutions Location: New Delhi, India We are building ETAP's Global Support Group — a globally distributed, domain-specialized support organization designed to be the technical backbone behind ETAP's real-time control and automation systems deployed worldwide. This is not a project execution role. It is something different, and for the right person, more interesting. As a Global Support Engineer for DERMS Global Solutions, you will be ETAP's first line of technical support for intelligent load shedding and generation control systems across global clients — utilities, industrial facilities, generation plants, and critical infrastructure operators in the US, Latin America, the Middle East, Europe, India, Asia Pacific and Australia.

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. We are committed to creating a diverse work environment and are proud to be an Equal Opportunity Employer.

We are committed to creating a diverse work environment and are proud to be an Equal Opportunity Employer.

ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

We are committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer.