Audit Manager II, Audits & Insights Team, AIT

Amazon Inc.; Hyderabad; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Amazon Inc. in Hyderabad, India is seeking an Audit Manager II to lead the Audits & Insights Team (AIT). You will manage day-to-day operations of a senior audit team, drive program audits, and report on performance metrics to improve enforcement accuracy and reduce seller friction.

The role emphasizes cross-functional leadership, training, and continuous process improvement. A strong background in auditing, risk, and compliance with excellent communication is essential.

Qualifications

• 3+ years of auditing business processes or internal audits.
• 5+ years in related industries such as law, customer service, investigations, risk, or project management.
• Experience with Microsoft Office applications.

Responsibilities

• Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting.
• Oversee hiring and training of new team members and support their development.
• Ensure productivity through supervision, training, analysis, and feedback of performance data.
• Coordinate with Process Improvement PM on weekly flash to identify key learnings and metrics with regards to Ops Process Adherence, Program Improvement Opportunity, Escalation Management opportunity.
• Collect, track, and present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency.
• Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of QA Program
• Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
• Utilize strategic thinking to plan/develop team and site growth to support program delivery
• Troubleshoot and resolve operational issues
• Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
• Highlight weekly best performers by partnering with employee experience manager and bring out the best in the team.

Skills

Auditing

Risk mitigation

Program compliance

Internal audits

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Tools

Microsoft Office

Job description

Audit Manager II, Audits & Insights Team, AIT

Job ID: 10583560 | ADCI HYD 13 SEZ - H84

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.

Key job responsibilities

1. 1. Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting
2. 2. Oversee the hiring & training of new team members and support their development
3. 3. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
4. 4. Work closely with Process Improvement PM on weekly flash to identify any key learnings /findings and metrics with regards to Ops Process Adherence, Program Improvement Opportunity, Escalation Management opportunity.
5. 5. Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency.
6. 6. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of QA Program
7. 7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
8. 8. Utilize strategic thinking to plan/develop team and site growth to support program delivery
9. 9. Troubleshoot and resolve operational issues
10. 10. Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
11. 11. Highlight weekly best performers by partnering with employee experience manager and bring out the best in the team.

A day in the life

The AIT Audit Manager II will work with their team to ensure audit delivery and generate key insights. They will coordinate with internal AIT stakeholder and external stakeholders to provide outputs of the audits, establish feedback mechanisms for operations, and communicate with leadership the efficacy of audits being executed.

About the team

The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms within the Selling Partner Services (SPS). We achieve this by - (1) Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers), by ensuring that they fully conform to our established policies and by identifying and ensuring the reversal of any incorrect actions (2) Metrics reporting: measure investigation, policy and process performance, and share the defects via periodic reports with the relevant stakeholders and (3) Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies, automation or tools and work with the business, policy, tech, operations etc. teams and taking those solutions to the implementation phase.

Basic Qualifications

• - 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
• - 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
• - Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
• - Experience with all Microsoft Office applications
• - Bachelor's degree or equivalent

Preferred Qualifications

• - Lean Six Sigma Green Belt or Black Belt certification
• - Experience working in risk, fraud or compliance organizations
• - Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.