AudioVisual Helpdesk Coordinator - Noida Sector 132

Infiniti Power; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading audiovisual solutions provider in Uttar Pradesh seeks an experienced helpdesk coordinator to manage audio-visual support operations. The ideal candidate has 1 to 5 years of experience, strong Excel skills, and a background in electronics or computer science. Responsibilities include managing tickets, customer support, and coordinating with technicians. The position offers a salary range of 30-45k per month.

Qualifications

• 1 to 5 years of experience in audio-visual helpdesk coordination.
• Background in Electronics, Electrical, Electronics & Telecommunication, or Computer Science.
• Fluency in English and Hindi.

Responsibilities

• Manage AV helpdesk operations and resolve support tickets.
• Allocate tickets to engineers and track updates.
• Take customer feedback on closed service tickets.
• Escalate complex issues to senior technicians or vendors.
• Maintain AV knowledge base and troubleshooting guides.
• Coordinate with OEMs for faulty hardware RMA.
• Track project progress and update reports.

Skills

Strong Excel skills

CRM tools knowledge

Audio-Visual equipment support

Customer service skills

Education

3 Years Diploma or Bachelor's degree (BE/Btech)

Tools

Jira

Job description

Experience 1 to 5 years in audio-visual helpdesk coordination

Qualification 3 Years Diploma/any bachelor's degree (BE/Btech)

preferred: Electronics/Electrical/ Electronics& telecommunication/computer science background

Communication -English, Hindi/native

Gender: Open to all

Position Location-Noida sector 132

Workday: 6d working

Travel requirement: NA

Budget: 30-45kpm CTC

Software skills required: Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc)

• Manage AV helpdesk operations, logging and resolving support tickets related to AV issues.
• Allocate tickets to engineers, track attendance and seek regular updates
• Take Customer feedback on closed service tickets in timely manner
• Escalate complex AV issues to senior technicians or external vendors while ensuring timely resolution.
• Maintain an updated AV knowledge base and troubleshooting guides for end-users and technicians.
• Coordinate with OEMs to raise an RMA of audiovisual faulty hardware.
• Track and update project progress reports (excel radar diagrams, project completion reports)
• Customer-installed base updation and AMC warranty tracking
• Track tools and material requirements for projects
• Preferred:
  • Provide remote and on-site support for AV systems, including projectors, microphones, and conferencing setups.
  • Assist end-users with video conferencing tools (Zoom, Microsoft Teams, Webex).
  • Coordinate with OEMs, clients, engineers, and technicians to develop AV solutions tailored to business needs.