Atlassian Engineer - AI

Docusign; Bengaluru; Hybrid; INR 1,500,000 - 1,900,000; Full time

Job summary

Docusign is seeking a motivated Atlassian Engineer to manage and optimize our corporate Atlassian environment, including Jira, Confluence, and Rovo. You will lead integration of AI features and agentic automation, while collaborating with stakeholders across the Cloud Applications team.

You will support daily administration, enable AI-powered capabilities, and help design AI-assisted workflows. Hybrid in-office and remote work with a weekly in-office expectation.

Qualifications

• 3+ years of experience in enterprise technology with a Bachelor's degree or equivalent.
• Hands-on experience administering Atlassian tools (Jira, Confluence, etc.).
• Familiarity with AI features in the Atlassian ecosystem, including Atlassian Intelligence and Rovo.
• Basic understanding of workflow configuration, automation scripting, and dashboard/report creation.
• Exposure to Python, Java, HTML, SQL, or Linux.

Responsibilities

• Manage, maintain, and optimize the Atlassian environment (Jira, Confluence, Rovo).
• Lead integration of Atlassian Intelligence features across Jira, Confluence, and Rovo.
• Assist in enabling AI-powered search, summarization, and knowledge discovery experiences.
• Configure Jira workflows, screens, and notification settings under guidance.
• Contribute to dashboards and reports with AI-generated insights.
• Support platform upgrades, license tracking, and governance activities.
• Collaborate with teams to triage issues and document root causes.
• Learn automation and integration using Atlassian REST APIs.

Skills

Jira

Confluence

Atlassian Intelligence

Rovo

ScriptRunner

Python

Java

HTML

SQL

Linux

Agile

Scrum

CI/CD

REST APIs

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Rovo

ScriptRunner

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

Docusign is looking for a highly motivated Atlassian Engineer to manage, maintain, and optimize our corporate Atlassian environment, including emerging capabilities like Atlassian AI, Rovo, and agentic automation. This role involves daily administration of business‑critical Atlassian applications, ensuring adherence to vendor management and Atlassian policies, integrating SaaS solutions, and collaborating with stakeholders to maximize the value of their SaaS portfolios. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision‑making. As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI‑powered features and capabilities within our SaaS landscape.

• Support the rollout and adoption of Atlassian Intelligence features such as Rovo agents, smart answers, and contextual automation
• Assist in enabling AI‑powered search, documentation discovery, and summarization experiences through Rovo
• Actively contribute to the company‑wide enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives
• Gather and document business requirements to support the design of AI‑assisted workflows and tool configurations
• Support administration of the Atlassian suite (Jira, Confluence, Rovo), including user access, basic configurations, and permission schemes
• Help configure Jira workflows, screens, and notification settings under guidance from senior team members
• Contribute to the creation of dashboards and reports, incorporating both standard Jira metrics and AI‑generated insights
• Assist with platform upgrades, license tracking, and compliance activities related to user access and governance
• Collaborate with internal teams to triage issues, troubleshoot problems, and support documentation and root cause analysis
• Begin learning and contributing to automation and integration efforts using Atlassian REST APIs

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

What you bring

Basic

• 3+ years of experience in enterprise technology with a Bachelor's degree or equivalent
• Hands‑on experience administering Atlassian tools (Jira, Confluence, etc.)
• Familiarity with AI features in the Atlassian ecosystem, including Atlassian Intelligence and Rovo
• Basic understanding of workflow configuration, automation scripting (e.g., ScriptRunner), and dashboard/report creation
• Exposure to languages/tools such as Python, Java, HTML, SQL, or Linux
• Familiarity with Agile, Scrum, CI/CD practices, and team‑based development workflows
• Experience using or integrating with Atlassian REST APIs

Preferred

• Atlassian Certified Professional credentials or similar certification in progress
• Experience supporting AI‑powered features within Jira and Confluence, including agents and predictive recommendations
• Interest in agentic frameworks and exposure to autonomous or semi‑autonomous AI use cases
• Experience contributing to change management or enablement programs for new tools or features
• Strong communication skills and the ability to work with cross‑functional teams
• Exposure to Atlassian environment migration or consolidation projects
• Ability to support Atlassian instances in cloud and/or data center environments
• Strong organizational and troubleshooting skills

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

...