At Your Service- Executive

Courtyard by Marriott; Ghaziabad District; On-site; INR 279,000 - 446,000; Full time

Job summary

Courtyard by Marriott in Ghaziabad is seeking a courteous Guest Services Associate to answer calls, assist guests, and manage inquiries with professionalism. You will verify billing, log requests, and guide guests to services while maintaining a welcoming atmosphere.

As part of a busy hotel team, you will train and coach staff, uphold standards, and ensure guest satisfaction. The role emphasizes strong communication, etiquette, and a collaborative working environment.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Resolve guest issues by directing to the appropriate department.
• Verify and adjust billing; log requests and incidents for tracking.
• Operate telephone switchboard and manage lines.
• Assist guests with directions and property information.
• Train, schedule, coach employees; uphold company policies.
• Maintain confidentiality of proprietary information and assets.

Skills

Guest service

Telephone etiquette

Communication skills

Team supervision

Education

High school diploma or GED

Tools

POS systems

Job description

Additional Information

Job Number 26121303

Job Category Rooms & Guest Services Operations

Location One Marriott Drive, Need Address, Ghaziabad 201001, India VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.