At Your Service Agent

St. Regis Hotels & Resorts; New Delhi; On-site; INR 260,000 - 420,000; Full time

Job summary

St. Regis Hotels & Resorts in New Delhi seeks a Front Desk Agent to greet guests, handle requests, and coordinate with departments to ensure a seamless stay.

You will answer calls, assist with internet access and in-room entertainment, and uphold brand standards in a luxury hotel environment. This on-site role requires clear communication, professionalism, and teamwork, delivering exceptional guest experiences.

Qualifications

• Provide courteous guest service and handle inquiries.
• Greet guests and assist with requests across channels (phone, email, chat).
• Maintain professional appearance and adhere to brand standards.

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and route calls to appropriate extensions.
• Log all guest requests or issues and follow up until resolved to guests’ satisfaction.
• Provide information about room features, amenities, and local areas of interest.
• Assist guests with accessing internet and guestroom entertainment.
• May process room service orders and record POS transactions.
• Welcome and acknowledge guests according to standards; maintain professional, confidential conduct.
• Communicate clearly and professionally; use proper etiquette when answering phones.
• Build positive relationships and support team goals.
• Follow policies, protect assets, and read/verify information; stand/walk as required.
• Perform other duties as requested by Supervisors.

Skills

Customer service

Communication skills

Multitasking

Telephone etiquette

Education

High school diploma or equivalent

Job description

Additional Information

Job Number 26143712

Job Category Rooms & Guest Services Operations

Location One Marriott Drive, Need Address, New Delhi 110037, India VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.