Associate - Trust & Safety (Bengali) (AstroLokal)

Lokal App; India; Remote; INR 350,000 - 600,000; Full time

Benefits offered by this job

Work from home

Job summary

Lokal App in partnership with AstroLokal is seeking a Community Moderator to review audio, video, and chat content, enforcing guidelines to keep the platform safe. You will identify violations, audit conversations, and maintain moderation records from home.

The ideal candidate has strong judgment, Bengali & English fluency, and a Bachelor’s degree with prior moderation experience. This is a 12-month contract with remote work flexibility.

Qualifications

• Bachelor’s degree in any discipline.
• Prior experience in content moderation, community moderation, or a similar role preferred.
• Strong understanding of community guidelines and platform safety standards.
• Good decision-making and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency in Bengali & English (Read, Write & Speak mandatory).
• Basic knowledge of CRM tools, Excel, and computer operations.
• Ability to handle sensitive content in a professional and composed manner.
• High attention to detail and ability to work independently as well as in a team.

Responsibilities

• Review and moderate audio, video, and chat conversations as per platform guidelines.
• Identify, flag, and escalate content violating policies.
• Ensure consistent implementation of community standards and moderation policies.
• Audit recorded conversations to maintain quality and compliance standards.
• Maintain accurate moderation records and contribute to periodic reports.
• Engage with users and hosts to clarify platform policies when required.
• Stay updated with evolving moderation guidelines and safety protocols.
• Support the Trust & Safety team in maintaining platform integrity and user trust.

Skills

Bengali

English

Communication

Analytical skills

Decision making

MS Excel

Education

Bachelor’s degree

Job description

Role : Associate Trust & Safety - AstroLokal

Work Location : Work From Home

Department : AstroLokal

Employment Type : 12 Months Contract

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

About Astro Lokal :

Astro Lokal is a fast-growing audio, video, and chat-based platform operating across multiple regional languages. We are building a safe, engaging, and trustworthy community experience for our users and hosts. As we scale rapidly, we are looking for proactive and detail-oriented professionals to join our Trust & Safety team.

Role Overview :

We are looking for a Community Moderator who will be responsible for reviewing and moderating audio, video, and chat conversations on the platform. The role involves ensuring compliance with community guidelines, identifying inappropriate or harmful content, and maintaining a safe and positive user environment.

The ideal candidate should have strong judgment skills, attention to detail, and the ability to handle sensitive content professionally.

Key Responsibilities :

• Review and moderate audio, video, and chat conversations as per platform guidelines
• Identify, flag, and **??**?
• Ensure consistent implementation of community standards and moderation policies
• Audit recorded conversations to maintain quality and compliance standards
• Maintain accurate moderation records and contribute to periodic reports
• Engage with users and hosts to clarify platform policies when required
• Stay updated with evolving moderation guidelines and safety protocols
• Support the Trust & Safety team in maintaining platform integrity and user trust

Requirements

• Bachelor’s degree in any discipline
• Prior experience in content moderation, community moderation, or a similar role preferred
• Strong understanding of community guidelines and platform safety standards
• Good decision-making and analytical skills
• Excellent verbal and written c ommunication skills
• Proficiency in Bengali & English (Read, Write & Speak mandatory)
• Basic knowledge of CRM tools, Excel, and computer operations
• Ability to handle sensitive content in a professional and composed manner
• High attention to detail and ability to work independently as well as in a team

Preferred Skills :

• Experience in Trust & Safety operations
• Familiarity with social, audio, or video-based community platforms
• Strong interpersonal and conflict-resolution skills
• Ability to work in a fast-paced and high-volume moderation environment

Why Join Astro Lokal?

• Opportunity to work with a rapidly growing regional content platform
• Dynamic and fast-paced work environment
• Exposure to Trust & Safety operations at scale
• Opportunity to contribute towards building a safer digital community