Associate Trainee- Sales & Services

MALABAR GOLD & DIAMONDS LTD; Raipur; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading jewelry retail firm in Raipur is seeking a Sales and Customer representative to engage with customers, manage inventory, and support marketing initiatives. The ideal candidate will have strong customer service skills and a proactive approach to understanding products and market trends. Responsibilities include assisting customers, managing stock, and participating in visual merchandising activities. This role offers opportunities for self-development and exposure to various functions within the organization.

Qualifications

• Good communication skills to engage with customers effectively.
• Proactive in learning about products and competitor offerings.
• Ability to work in a team and support internal processes.

Responsibilities

• Greet and assist customers to understand their requirements.
• Support stock management and help in visual merchandising.
• Learn and practice marketing techniques for effective engagement.

Skills

Customer service

Sales techniques

Market knowledge

Visual merchandising

Inventory management

Job description

Sales and Customer

• Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
• Cater to customer requirements as per their need, by showcasing products to make the sale by influencing the customer's buying decision.
• Learn & understand the sales procedures and acquire product knowledge.
• Be punctual in the work, strictly follow the code of conduct of the company, and get familiar with personnel duties.
• Observe sales representatives and emulate their sales management processes to meet set targets.
• To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement.
• Assist the customer when there is a sales return or repair work.
• Calculate & prepare the estimate of the products selected upon making the sale.
• To achieve the category-wise sales target for the allocated section and suggest solutions to enhance store profit.
• Learn billing procedures.
• Learn about products and business policies of Malabar Gold and Diamonds.
• Take initiative to learn about the products and services provided by the competitors, the latest trends in the market, and update product knowledge.

Stock

• Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted.
• Transfer the stock to the locker daily and ensure that ornaments are handled with care.

Work area & Display

• Support all Visual merchandising activities in the Store with respect to the display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.

Marketing

• Learn marketing techniques from sales and marketing staff.
• Support the in-store team in event management and product exhibitions to engage the target audience and deliver the messaging of the event properly.
• Assist in BTL marketing.

Functional Responsibilities

• Ensure on-the-job training in various sections like packing, purchase, cash, Order Repair, sub-brands, diamond, silver, scheme, marketing, customer relations, etc.
• Demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
• Understand the queries and complaints from the customer and elevate them to the Superiors.

Internal Process

• Adhere to the standard operating procedures in the store.
• People Development
• Continuously strive for self-development by actively seeking opportunities for growth.
• Ensure adherence to timelines for the completion of the performance appraisal for self.
• Take overall responsibility for the identification of training needs and completion of mandatory training programs/certifications for self.
• Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per the guidelines from HR.