Associate, Test Center Support

Jobtailor; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Jobtailor in India is seeking a proactive coordinator to support regional management in delivering client satisfaction and coordinating test center activities. You will liaise with internal teams and third-party centers, manage multiple tasks to meet deadlines, and prepare regular reports.

The role requires strong English, independence, and proficiency with Microsoft Office and AI tools. Join a dynamic team that values proactive problem-solving, clear communication, and reliability in a

Qualifications

• Demonstrated ability to coordinate a range of responsibilities and projects.
• Strong written and verbal English communication skills.
• Degree or equivalent qualification.

Responsibilities

• Support the Regional Manager in maintaining high client satisfaction and documenting issues.
• Coordinate with internal teams and 3rd party test centers for appointment availability.
• Support projects and initiatives and develop contingency plans.
• Build relationships with Pearson colleagues to improve efficiency.
• Respond to test center requests following defined processes.
• Provide regular reports to Regional Manager and stakeholders.
• Manage incoming channel care queries from 3rd party centers.
• Support event testing to ensure successful exam delivery.
• Monitor test appointment availability to meet client requirements.

Skills

Coordination

Independent work

Time management

English proficiency

Adaptability

Communication

Education

Degree educated or equivalent

Tools

Microsoft Office

AI familiarity

Job description

Responsibilities

• Support the Regional Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved.
• Work with both internal teams and 3rd party test centers to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans.
• Support projects & initiatives.
• Develop strong relationships with wider Pearson colleagues to maximize efficiencies.
• Respond to test centers requests and action them in line with the set processes.
• Provide regular reports and updates to Regional Manager and other key stakeholders.
• Manage and respond to incoming channel care queries from 3rd party test centers.
• Support event testing by working with teams to ensure successful exam delivery.
• Monitor and manage 3rd party test center test appointment availability to ensure client requirements are met.

Requirements

• Demonstrated experience with coordinating a range of responsibilities/projects.
• Confident in working independently and able to seek assistance and elevate concerns when required.
• Degree educated or equivalent.
• A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally.
• Demonstrated experience in coordinating multiple tasks to meet deadlines.
• Ability to adapt to new business practices and respond positively.
• Excellent English, both written and verbal.
• Fully familiar with the Microsoft Office suite, associated packages and AI.