Associate Technical Service Specialist

Medtronic; Mumbai; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Short-term incentive plan

Job summary

A leading healthcare technology company in Mumbai is seeking a Technical Support Specialist to provide in-house and on-site assistance. Responsibilities include technical advice for customers and sales personnel, and serving as a liaison for technical issues. Candidates should have a Bachelor's degree, with no prior experience required in the field. This position offers competitive salary and benefits, as well as participation in performance incentives.

Qualifications

• Broad theoretical job knowledge typically obtained through advanced education.
• Bachelor Degree with 0 years experience accepted.

Responsibilities

• Provide in-house and on-site technical service and support.
• Act as a liaison between sales personnel and customers on technical issues.
• Provide technical advice to customers and healthcare professionals.

Skills

Technical support

Customer communication

Problem-solving

Technical presentations

Education

Bachelor's degree

Vocational / Trade certificate

Diploma (Associate Degree)

Job description

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Responsibilities

• Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.
• Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
• Provides sales personnel with technical data necessary for the demonstration of products.
• Acts as a liaison between sales personnel and customers on technical issues.
• May make technical presentations at sales meetings and customer locations.

SPECIALIST CAREER STREAM

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Entry-level individual contributor on a project or work team.

Works with close supervision.

Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities.

Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex.

Makes minor changes in systems and processes to solve problems.

Communication and Influence: Communicates primarily with internal contacts within immediate group. Contacts others to gather, confirm and convey information.

Leadership and Talent Management: N / A – job at this level is focused on self-development.

Required Knowledge and Experience

Required Knowledge and Experience: Requires broad theoretical job knowledge typically obtained through advanced education.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A), 0 years of experience required.

In the APAC Region Only

• Vocational / Trade certificate with 4 years experience
• Diploma (Associate Degree) with 2 years experience
• Bachelor Degree with 0 years experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here