Associate Technical Consultant - Cloud - Devops,Kubernetes,Terraform,Scripting

JDA Software; Coimbatore District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Blue Yonder seeks a capable support engineer to ensure seamless application support for customers, manage incidents end-to-end, and uphold high SLA standards. The role requires collaboration with multiple teams and a proactive approach to problem-solving in a fast-paced SaaS environment.

You will engage in building foundational DBMS skills, troubleshooting APIs and platforms, and contributing to the knowledge base while driving continuous improvements.

Qualifications

• 1 year of experience with product and cloud architectures to design automated pipelines for SaaS delivery and operations in Azure/AWS/GCP.
• Experience with ITIL processes (Incident management, Change management, RCA) and shell scripting (Unix, Python).

Responsibilities

• Seamless Application Support to Blue Yonder customers, resolving cases end-to-end and meeting SLA/SLO.
• Communicate effectively with customers and cross-functional teams, demonstrating professionalism and empathy.
• Develop basic DBMS skills to write queries and procedures; troubleshoot API and platform support engineering issues.
• Contribute to Knowledge Centered Support (KCS) by creating quality articles and identifying operational improvement opportunities.

Job description

Scope:

To work with the team (with guidance from a senior manager) to meet the objectives and deliverables of the team. Is expected to maintain focus and provide clear expectations to the team members, be the champion for the project within the team, demand excellence from team members, and support team members in their personal development. Keeps team members and stakeholders informed of key developments, issues, risks to the project and reports any project and people escalations in a timely manner.

Current Technical Environment:

Software/Tools: Java, Spring Boot, Groovy, GitHub, Jenkins, GitHub Actions, SonarQube, Codacy, GitHub Advanced Security, Black Duck Hub, BlazeMeter, Artifactory, Ansible, Docker, etc.

Application Architecture:

Scalable, Resilient, Event-Driven, Secure Multi-Tenant Microservices Architecture

Cloud Architecture:

Microsoft Azure (ARM Templates, AKS, Virtual Networks, Event Hub, Azure AD)

Frameworks/Others:

Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Spring Boot, Snowflake

What You'll Do:

Key Responsibilities:

• a) Seamless Application Support to Blue Yonder Customers Resolve customer cases, primarily low/medium severity, with occasional high/critical cases, demonstrating end-to-end ownership. Address internal proactive monitoring cases generated by Blue Yonder internal tools. Attend case quality training, ensuring adherence to SLA/SLO and quality practices. Achieve customer satisfaction through ownership, engagement, and proactiveness. Work under supervision from leads or mentors, constantly seeking guidance for quality improvement. Expected to work in shifts and provide out-of-hours support for 24x7 customer support.
• b) Communication and Collaboration Communicate effectively (verbal and written) with customers. Collaborate passionately and respectfully with various Blue Yonder teams and partners. Display professionalism and empathy during internal and external conversations, appreciating cultural differences.
• c) Building Competency Technical: Develop basic skills in DBMS (e.g., SQL, Oracle) to write database queries and procedures for application support. Gain experience in code debugging and platform support engineering (e.g., API and/or Mulesoft integration troubleshooting). Troubleshoot mobile application issues. Build basic skills in contemporary SaaS technical toolsets like AppDynamics and Splunk. Product and Domain: Attend product boot camps to learn standard product features for resolving non-complex issues. Acquire basic domain knowledge to understand customer business processes.
• d) Value Addition Contribute to Knowledge Centered Support (KCS) by: Creating quality articles with minimal guidance from leads or mentors. Leveraging existing articles to provide faster resolutions to solution issues. Identify opportunities for operational improvements (e.g., automation, process changes). Proactively discuss identified opportunities with leads or mentors. Collaborate with others to implement and operationalize improvements.

What we are looking for:

1 yearsof Exp with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure/AWS/GCP Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.

Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.

Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs) Experience in shell scripting (unix, python) Proficiency in JIRA, , or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions. Provide technical feedback to engineering regarding product changes and enhancements. Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs. Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software. Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities. Inspires the team to become better at their craft and trains the team both technically and functionally. Looks beyond the surface and fix the root causes rather than symptoms.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. blueyonder.com "Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254