Associate - Talent Lifecycle Delivery Services

Amgen Inc. (IR); Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Amgen Inc. is seeking an HR Staff Services professional to connect staff, managers and local HR teams with global HR programs. You will handle Tier 1 inquiries, manage HR transactions, and ensure compliance with global processes.

You will log cases in ServiceNow, provide training and support on HR self-service tools, and contribute to maintaining the knowledge base across HR Connect. Flexibility to work in afternoon shifts is required.

Qualifications

• 3–6 years of Tier 1 HR operations experience.
• Experience with case management in HR processes.
• Proficient in Workday data administration and ServiceNow logs.

Responsibilities

• Provide tier 1 HR support to staff, managers, and local HR in line with SLAs.
• Log, triage, and escalate cases to tiers 2/3 using ServiceNow.
• Assist with Knowledge base updates and HR self-service tooling.

Skills

Tier 1 HR operations

Case management

Workday data administration

English communication

Attention to detail

Afternoon shifts

Tools

Workday

ServiceNow

Job description

Career Category Human Resources Job Description Job Description HR Staff Services is connecting staff, managers and local HR teams to Amgen's global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support.

Accountabilities:

• Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures.
• Act as a dedicated point of contact for our customers (staff, managers and local HR).
• Ensure that HR transactions are processed according to global processes and compliance.
• Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base.

Responsibilities:

• Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions.
• Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system.
• Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR.
• Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies.
• Develop and maintain the knowledge database in close collaboration with the knowledge management team.
• Identify improvements and optimizations in Tier 0 knowledge articles.
• Be able to troubleshoot in more complex system inquiries and identify solutions.
• Support managers and HR on workday transactions, data audits and UAT support.
• Maintaining data confidentiality and governance.
• Create and run reports in Workday and Servicenow Suggest improvements on policies and procedures between service centre sites and HR teams Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
• Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams.

Skills And Experience:

• 3 to 6 years' experience in Tier 1 HR operations, case management and Workday data administration.
• Strong English verbal and written communication skills that are clear and concise.
• Keen attention to detail and ability to accurately process transactions and data.
• Open to work in Afternoon shifts.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen