Associate Support Engineer

NIQ for Digital Commerce; Mumbai; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ, a leading consumer intelligence company, is hiring a Junior Application Support Analyst for its Nielsen Brandbank IT Service. The role focuses on dedicated application support, team administration, and reporting, with growth into a more technical track involving support and customer service for internal NIQ functions.

The successful candidate will assist the Application Support team, manage incidents, and contribute to documentation while adapting to a fast-paced, client-facing environment.

Qualifications

• Willingness to learn and interest in IT.
• Analytical and methodical fault diagnosis skills.
• Strong front-line customer service experience.
• Polite, cheerful attitude and strong work ethic.
• Experience in a service desk environment.
• Experience supporting proprietary applications.
• Exposure to SQL, XML and JSON fundamentals.
• Exposure to Google applications and tools.

Responsibilities

• Provide administrative support to the Application Support team.
• Offer professional technical application support for customer-facing apps and desktop tools.
• Use the Jira ticketing system and meet SLA requirements.
• Contribute to documentation for the application support team.
• Respond to out-of-hours requests; TOIL may be offered.
• Troubleshoot, analyze, and resolve complex application problems with users and vendors as needed.
• Configure systems, perform scripting and manage new user administration.

Skills

Willingness to learn

Analytical fault diagnosis

Customer service experience

Polite and cheerful

Service desk experience

Proprietary applications support

Google apps familiarity

Tools

SQL

XML

JSON

Google Workspace

Job description

Job Description:

This role is to provide dedicated Application Support focus for the Nielsen Brandbank IT Service, its internalapplicationsand ensure that users of the proprietary applications can fulfil their duties while adhering to internal departmental processes. This is primarily a junior role with team administration and reportingfunctionsan important part of theday to daywork. The junior analyst will however be expected to grow into a more technical role with elements of support and customer service to theinternal Nielsen Brandbank functions.

Job Responsibilities

• Provide administrative support to the Application Support team.
• Provide professional technical application support, customer-facing applications and services, and alimitedselectionof desktop applications, as well as providing support to teleworkers within the support region.
• Using the internal ticketing Jiratool;ensure requests escalated to you are completed within the allotted SLA.
• Contribute todocumentation forthe application support team.
• The Application Support Analyst maybe requiredto respond to out-of-hoursapplication support requests (for which TOIL will be offered).
• Manage application configuration, problemanalysisand resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
• System configuration,scriptingand new user administration asrequired

Qualifications

• E - A willingness to learn new skills and an underlying interest in InformationTechnology..
• E - Analytical, methodical approach to information gathering and fault diagnosis.
• E -Good levelofface to facecustomer service experience.
• E - Polite and cheerful with a positive attitude towards work, and willing to put in the effortrequiredto ensure the business reaches its goals.
• P -Experience inworking within a service desk.
• P -Experienceofsupporting proprietary applications within a commercial environment,
• P - Exposure or basicknowledge and/or understanding of Microsoft SQL Database language, XML and JSON.
• P - Exposure or basic knowledge of Google applications and tools.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion