Associate Success Guide

Enboarder; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Salesforce in Hyderabad is seeking an Associate Success Guide to help grow customer value and adoption across account segments. You will deliver 1:1 coaching and collaborate with Success Managers and Sales to drive outcomes, using your product knowledge to deliver value to customers and internal teams.

The ideal candidate is organized, agile, with strong presentation and communication skills, able to learn quickly and manage multiple tasks in a fast-paced environment; EST/PST hours may be

Qualifications

• Degree or equivalent relevant experience required.
• Experience will be evaluated based on core competencies for the role.
• Engineer Degree preferred.

Responsibilities

• Deliver 1:1 expert coaching sessions and respond to Success Requests with clear guidance.
• Share best practices, product education, and technical insights across multiple clouds and product areas.
• Drive proactive engagements for all customers to accelerate feature and cloud adoption.
• Lead consultative customer interactions and support cross-functional Success teams.
• Contribute to team development by mentoring peers and participating in enablement initiatives.

Skills

Communication

Time management

Customer-first

Multitasking

Presentation

Education

Engineer degree preferred

Tools

Salesforce

Job description

Associate Success Guide(Proactive TMP) - JD

For the best candidate experience, please consider applying to — or referring the same person to — a maximum of 3 roles within a 12-month period.

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The role of the Associate Success Guide will be to help grow customers’ value and improve adoption. The Associate Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales.

The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge, they deliver value to customers and internal teams.

Your Impact

• Usage & Adoption: Offer best practices and technical guidance to boost adoption, support migrations/EOL communications, and drive business outcomes.
• Customer Engagements: Deliver 1:1 coaching and handle Success Requests across segments.
• Operational Excellence: Work in line with Global Guide SOPs.
• Collaboration: Generate positive feedback and contribute to team growth.
• Learning : Stay updated through enablement, ACT training, and Trailhead.

Responsibilities

• Deliver 1:1 expert coaching sessions and respond to Success Requests with clear, actionable guidance.
• Share best practices, product education, and technical insights across multiple clouds and product areas.
• Drive proactive engagements for all customers to accelerate feature and cloud adoption.
• Lead consultative customer interactions and support cross-functional Success teams.
• Contribute to team development by mentoring peers and participating in internal and external enablement initiatives, including content creation.
• Engage in ongoing product upskilling efforts and provide feedback to enhance internal programs.
• Ensure timely completion of all company-mandated and role-specific ACT training courses.

Required Qualifications & Skills

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role, military experience, volunteer roles, work experience, etc.) - Engineer Degree Preferred
• Comfortable with AMER Hours (EST Timezone 5:30 PM IST or PST 8:30 PM IST)
• 6 - 30 months of relevant work experience or hands‑on experience with any Salesforce product.
• Strong consultative mindset with a customer‑first approach.
• Ability to communicate, present, and influence effectively across diverse audiences.
• Proven aptitude for quickly learning new technologies and thriving in a fast-paced environment.
• Skilled at prioritizing, multitasking, and delivering under pressure.
• Excellent written and verbal communication skills.

Preferred Qualifications & Skills

• Proven ability to manage time and prioritize activities while performing effectively under pressure
• Support Success and Sales Teams to ensure customers get maximum value from the platform.
• Proven success leading customer-facing presentations and engagements
• Able to handle objections, prioritise customer issues, and collaborate with manager and colleagues to effectively drive resolution

Soft Skills

• Composure: Excellent customer-facing communication and interpersonal skills, capable of supporting complex engagements.
• Expertise: Familiar with industry best practices and experienced in implementing Salesforce products.
• Learner: Enthusiastic about continuous learning and understanding new technologies and complex concepts.
• Passion: Dedicated to Customer Success and an attentive listener.
• Culture: Promotes an inclusive culture and is a collaborative team player.
• Trust: Able to build customer trust and consistently uphold company values.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, etc.