Associate Specialist Product Surveillance Ultrasound

GE HealthCare; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

GE Healthcare in Bengaluru is seeking a proactive professional to manage post-market complaints and support regulatory reporting across the install base. You will work to ensure safe and effective GEHC products with a focus on quality surveillance and customer liaison.

The role emphasizes collaboration, data analysis using Excel/Power BI, and applying AI tools to streamline daily tasks while maintaining high quality standards.

Qualifications

• Bachelor's degree from an accredited university or college.
• 1–2+ years in complaint handling or quality surveillance is expected.
• Knowledge of post-market product surveillance and regulatory reporting is desirable.

Responsibilities

• Handle complaints and support regulatory reporting for GE Healthcare products.
• Understand how the team’s work contributes to quality objectives.
• Resolve issues using established procedures and escalate when needed.
• Collaborate with others to communicate with customers and GE stakeholders.
• Perform simple data entry with accuracy and checks.
• Apply lean mindset and leverage automation/AI tools to improve processes.
• Utilize Excel and Power BI to contribute to daily activities.

Skills

Excel

Power BI

AI Copilot

Education

Bachelor's degree

Job description

Job Description Summary

Manages complaint handling activities and supports key Quality & Regulatory areas to ensure safe and effective products in the install base across GE Healthcare Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

Roles and Responsibilities

• GEHC ONLY Uses skills in post market product surveillance to handle complaints and support efforts for regulatory reporting and establishing appropriate corrective and preventive actions for the safe and effective use of GE Healthcare (GEHC) products.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
• Handles simple data entry work requiring face value check and correction.
• Lean mindset, work on productivity projects which ease the day to day job and simplify the processes with automation / AI tools.
• Good Excel, Power BI and AI ( copilot ) knowledge which helps in contributing to the daily routine job.

Required Qualifications

• This role requires basic experience in the Quality & Product Surveillance. Knowledge level is comparable to a Bachelor's degree from an accredited university or college
• Bachelor's degree from an accredited university or college (GED with at least 2 years of experience in Relevant experience complaint handling.
• Minimum 2 years of experience in Complaint handling

Desired Characteristics

• Ultrasound Product Knowledge ( Voulson, Vivid, Logiq, Ultrasound probes, etc )
• Knowledge on tools like excel, BI, etc.
• Hospital Workflow Knowledge

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No