Associate Senior Site Reliability Engineer

Global Payments Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Global Payments Inc. in Pune, India is seeking a Site Reliability Engineer to maintain availability, latency, and performance across our production systems.

You will act as a bridge between development and operations, applying a software engineering mindset to system administration topics, and you will split time between on-call duties and building automation to improve reliability and efficiency.

Qualifications

• BS in Computer Science, Information Technology, MIS or related field.
• Typically minimum of 2 years relevant experience.
• Experience with public and private clouds, CI/CD tools and container platforms.

Responsibilities

• Ensure availability, latency, performance, efficiency, change management, monitoring and capacity planning.
• Bridge development and operations by applying a software engineering mindset to system administration topics.
• Split time between operations/on-call duties and developing systems that improve site reliability and performance.
• Develop runbooks and improve documentation for runbooks and playbooks.
• Improve monitoring and alerting systems; respond to incidents and engage in post-incident reviews.

Skills

Cloud experience

Jenkins

Terraform

Ansible

OpenShift

Kubernetes

AWS EKS

Education

BS in Computer Science / IT / MIS or related field

Tools

Jenkins

Terraform

Ansible

OpenShift

Kubernetes

AWS EKS

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance.

What Part Will You Play?

• Chaos engineering - you’re expected to think laterally about how our systems might fail in theory, design tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.
• Pushing our systems to their limits, and then coming up with designs for how to get them to the next performance tier.
• Use practices from DevOps and GitOps to improve automation and processes to make self service possible.
• Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing.
• Running “game days” to test assumptions about reliability and learn what will break before it matters to customers.
• Reviewing designs with an eye toward increasing the holistic stability of our platform and identifying potential risks.
• Building systems to proactively monitor the health, performance and security of our production and non-production virtualized infrastructure.
• Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don’t get paged when it doesn’t).
• Troubleshooting systems and network issues, alongside our Technical Operations Team.
• Evolving our SDLC, practices, and tooling to account for Site Reliability considerations and best practices.
• Developing runbooks and improving documentation.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 2 years relevant experience

Preferred Qualifications

• Nothing provided

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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