Associate SaaS Operations Engineer

TymblHub; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Cotiviti is seeking an Associate SaaS Operations Engineer in India to oversee the day-to-day operation of our SaaS services. You will handle infrastructure maintenance, incident management, and SLA tracking, while assisting with customer onboarding and provisioning.

The role blends hands-on support with tool development to improve operational workflows. You will collaborate with engineering, operations, and customer teams, bringing strong customer service skills and a proactive attitude toward

Qualifications

• Experience in cloud operations, SaaS support or DevOps with automation focus.
• Hands-on exposure to IaC tools and CI/CD pipelines.
• Comfort troubleshooting production systems in 24x7 on-call environments.

Responsibilities

• Operate Cotiviti's SaaS services daily and coordinate infra maintenance.
• Manage customer-facing incidents, service requests, and SLA tracking.
• Onboard new customers and provision SaaS environments.
• Develop tools and processes to improve customer communication.
• Provide ~70% operational support and ~30% tool development.

Skills

Cloud ops

SaaS ops

DevOps

Automation

Customer service

On-call

Education

Bachelor's in CS/IT

Tools

Terraform

CloudFormation

Kubernetes

Docker

Python

Bash

SQL

Job description

## Job Description## Job SummaryWe are seeking an Associate SaaS Operations Engineer responsible for the day-to-day operation of Cotiviti's SaaS services. This role involves infrastructure maintenance, incident management, SLA tracking, customer onboarding, and developing operational tools. The ideal candidate will have experience in cloud operations, application support, or DevOps, with a strong enthusiasm for SaaS platforms and automation.Key technologies and concepts include **AWS** (EC2, S3, IAM, CloudWatch), **Azure**, **Terraform**, **CloudFormation**, **Kubernetes**, **Docker**, **Python**, **Bash**, **Shell** scripting, **MS SQL Server**, **MySQL**, **Prometheus**, **Grafana**, **Dynatrace**, **Jira**, and **Agile** methodologies. Familiarity with healthcare EDI/FHIR platforms, **HIPAA**, and **HITRUST CSF** is a strong plus. The role requires strong customer service skills and the ability to troubleshoot complex production issues in a 24x7 on-call environment.## About the RoleThe Associate SaaS Operations Engineer is responsible for the successful day-to-day operation of Cotiviti's SaaS services. The role involves coordinating and communicating activity across SaaS operations — including infrastructure maintenance and upgrades, customer-facing incident and service request management, SLA tracking, and new customer onboarding and provisioning. You will also contribute to developing tools and processes that support customer communication across all aspects of their SaaS experience.The ideal candidate is a motivated self-starter who can handle interruptions and shifting priorities, brings strong customer service skills, and has genuine enthusiasm for learning new technologies. You will lead from the front as an advocate for Cotiviti's SaaS customers — working through complex production issues alongside engineering, operations, and customer teams.## Key Responsibilities* Perform day-to-day operation of Cotiviti's SaaS services.* Coordinate and communicate activity across SaaS operations, including infrastructure maintenance and upgrades, customer-facing incident and service request management, SLA tracking, and new customer onboarding and provisioning.* Contribute to developing tools and processes that support customer communication across all aspects of their SaaS experience.* Provide approximately 70% operational support, including customer service, technical troubleshooting, and functional support.* Dedicate approximately 30% to the development and maintenance of operational tools and processes.* Act as an advocate for Cotiviti's SaaS customers, working through complex production issues alongside engineering, operations, and customer teams.## Qualifications### Experience and Background* 1–3 years of experience in **cloud operations**, **application support**, **SaaS operations**, **DevOps**, or a related technical role; internship or academic project experience in cloud or infrastructure is accepted.* Demonstrated enthusiasm for **cloud operations**, **SaaS platforms**, and **automation** through work experience, personal projects, or academic coursework.### Cloud and Infrastructure* Basic working knowledge of public cloud services and operations — **AWS** (**EC2**, **S3**, **IAM**, **CloudWatch**), **Azure**, or equivalent; hands-on experience or cloud coursework strongly preferred.* Exposure to **infrastructure-as-code** tools (**Terraform**, **CloudFormation**) and **CI/CD pipelines** (**GitLab**, **Jenkins**, or similar).* Familiarity with **Kubernetes** concepts and **containerisation** (**Docker**); awareness of **ArgoCD** or **GitOps** deployment patterns is a plus.### Operating Systems and Application Knowledge* Working knowledge of **Windows** and **Linux** operating systems — understanding how services, processes, networking, and storage function for effective troubleshooting.* Knowledge of **Java-based applications** and **web applications** — understanding how they are deployed and how they behave in a server environment.* Scripting ability in **Python**, **Bash**, or **Shell** — able to read, modify, and write scripts to automate operational workflows.* Familiarity with **relational databases** (**MS SQL Server**, **MySQL**, or equivalent).* Basic **networking** knowledge (**DNS**, **TCP/IP**, **load balancing** concepts) is a plus.### Observability and Monitoring* Exposure to monitoring and observability platforms — **Prometheus**, **Grafana**, **Dynatrace**, **SolarWinds**, or **PagerDuty**. Ability to read dashboards and understand alert concepts.### Methodology, Tools, and Domain Knowledge* Familiarity with **Agile/sprint delivery**; comfort using **Jira** for task and sprint management.* Familiarity with **Edifecs products** (**XE/XES**, **XESM**, **Smart Trading**) or **healthcare EDI/FHIR platforms** is a strong advantage.* Awareness of **HIPAA compliance** and **HITRUST CSF** in a healthcare technology environment is a plus.* Exposure to **cloud or application security tooling** (**Wiz**, **Veracode**, **DAST**) is an added advantage.* Strong **verbal and written communication skills**; ability to manage multiple priorities in a **24x7 on-call environment**.### Education* Bachelor's degree in **Computer Science**, **Information Technology**, or a related field — or equivalent professional experience.### Certifications (Preferred, Not Mandatory)No certification is required. The following would strengthen a candidacy:* **AWS Cloud Practitioner** or **AWS Solutions Architect – Associate**.* Any **Kubernetes** fundamentals certification (e.g., **KCNA**, **CKA**).* **Agile/Scrum** fundamentals (e.g., **CSM**, **PSM I**).* **Edifecs product training** or platform certifications.